Nortel Communication Control Toolkit Rls. 6.0
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To add and configure addresses you can add them manually
or you can automate the process by choosing to import
IPML data. In a manual address addition what is the
maximum number of addresses (DNs) that can be configured
You want to check and make sure that changes such
as adding, modifying, and deleting system resources
in the Nortel Communication Control Toolkit Database
are being logged. What log in the Event viewer should
you look at in order to confirm this?
C. NCCT Security Log
D. NCCT Audit Log
What Contact Center server acquired resource cannot
be controlled by Nortel Communication Control Toolkit
B. ACD Agent Telephone
C. ACD Supervisor Telephone
D. ACD DN
What Nortel Communication Control Toolkit Rls. 6.0
communication methodology is used to present multimedia
transactions to Contact Center Manager Server?
A. Dynamic Transaction Handler (DTH)
B. Universal Handler
C. Open Queue
D. Vertical Queue
What is the only implementation configuration which
installs the License Manager on the NCCT Rls. 6.0
A. Contact Center
B. Knowledge Worker
C. Self Service Contact Center
D. Self Service
What customer provided third-party software is required
for all Nortel Communication Control Toolkit Rls.
6.0 client-side implementations?
A. Windows 2000 professional
B. Microsoft .NET Framework 1.1
C. Microsoft Internet Explorer 6.0 or higher
D. Remote Access Service
You are in the process of troubleshooting a connection
issue with the Nortel Communication Control Toolkit
server. You need to check ports and services running
on the NCCT server. What command would you use in
windows to check this?
A. verify /ports
C. ipconfig /all
You are upgrading to Nortel Communication Control
Toolkit Rls. 6.0. TAPI 3.0 is currently running. To
what version of TAPI will you have to upgrade?
A. an upgrade in not needed
B. TAPI 4.0
C. TAPI 4.1
D. TAPI 3.1
You have just completed a new install of NCCT Rls.
6.0 and have verified that it is configured properly
and operational. You have just finished backing up
the NCCT Database and wish to backup the Symposium
TAPI Database. Which of the following would you do
perform the backup?
A. Run NCCT Database Administrator and Browse to the
TAPI Database location "C:\\Program Files\\Nortel\\CCT\\TAPI"
then Click Backup.
B. Make copy of the spdb.mdb file located in "C:\\Program
C. Run NCCT Database Administrator and Select the
TAPI Database from the Database Drop Down Menu then
D. Make copy of the m1spdb.mdb file located in "C:\\Program
Files\\Nortel\\Communication Control Toolkit\\TAPI"
When importing system resources to reduce programming
time, which two import options are offered? (Choose
A. Import Groups
B. Import Terminal Groups
C. Import Windows Users
D. Import Work Stations
You are looking to add users from your Windows Active
Directory Domain after installing Nortel Communication
Control Toolkit Rls. 6.0. What is the tool that you
use to complete this task?
A. Import Windows Users
B. Windows Domain User Import
C. Import Active Directory Users
D. Import Domain Users
After completing the Communication Control Toolkit
Rls 6.0 software installation, you verify the NCCT
TAPI Connector service is running. Which describes
the NCCT TAPI Connector service?
A. provides communication control to clients
B. provides the TAPI support for clients using programs
that control telephony devices and IP-based voice
C. provides the interface between the Nortel TAPI
Service Provider and the Communication Control Toolkit
for telephony events
D. manages the call center functionality of the Nortel
Abc.com wants to configure a Call Center in a "hot-Abc"
environment. Which statement is false of "hot-Abc"?
A. Users that log on to a workstation have access
to all resources mapped to them through the group.
B. When provisioning users, resources must be individually
assigned one at a time.
C. NCCT allows administration of groups where multiple
addresses can be mapped to multiple users.
D. NCCT allows administration of groups where multiple
terminals can be mapped to multiple users.