CRM 3.0 Applications
Questions, Answers, Braindumps (MB2--423)
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1: Abc .com has a service that requires users and
equipment. Which of the following have an effect on
when the service can be scheduled? Choose the three
A. Users' business units
B. Organization-wide business closures
C. Users' time zones
D. Work schedule for the equipment
QUESTION 2: You are the schedule manager for your
company. Abc .com calls requesting a service. The
service has already been defined and you decide to
use the Service Calendar to automatically schedule
the service. Which of the following can you do when
scheduling the service appointment? Choose the two
A. Specify additional equipment that is not part of
the service definition.
B. Schedule users outside their regular working hours.
C. Choose specific users to perform the service.
D. Set the length of time the service should take.
3: Which of the following records are synchronized
between Microsoft Outlook and Microsoft CRM? Choose
the two that apply.
4: Which of the following are features of Marketing
Automation in Microsoft CRM? Choose the three that
A. Creating and managing marketing lists
B. Planning campaigns
C. E-commerce Web sites
D. Tracking estimated and actual cost and revenue
5: As a Sales Manager using Microsoft CRM you want
to see what types of Leads result in the most opportunities.
What is the most efficient way to obtain this information
from Microsoft CRM?
A. Create a new marketing campaign.
B. Create a new View for Lead Types.
C. Create a Microsoft CRM Advanced Find search.
D. Run the Microsoft CRM Lead Source Effectiveness
6: Abc .com offers volume discounts to customers based
on the number of products that they buy; 10% is offered
for purchases between 10 and 99 and 15% is offered
for 100 and over. You want Microsoft CRM to automatically
calculate the correct price when orders are entered.
How should you implement this?
A. Create two price lists, one for each of the two
B. Create two additional price lists with the discounted
prices for the two ranges.
C. Create additional unit groups for each product
with the discounted prices.
D. Create one discount list that uses the two discount