REAL QUESTIONS SUBMIT MATERIAL ADVERTISE
Braindumps

Microsoft

Cisco

Citrix

CIW

CompTia

CWNA

Apple

Adobe

HP

Legato

Exin

Filemaker

Brocade

Ericsson

TIA

Veritas

ISEB

SCP

IISFA

ISM

OMG

Apc

Mile2

Foundry

Huawei

McData

Symantec

TeraData

RedHat

Solar Winds

Blue Coat

Riverbed

 

 
 
Click on name of dumper to view the dump
 
Deborah
 
 

 

Braindumps of 920-447
Contact Center

Exam Questions, Answers, Braindumps (920-447)

Sending some questions, specially for you.

QUESTION NO: 1
Given the following information:
1. . Abc .com has a Succession CSE 1000 2.0,SCCS 4.2, Symposium TAPI 2.3 and SWCP 3.0.
2. . A supervisor complains about NOT being able to run any reports.
3. . A detailed investigation reveal that all Sybase service are up and running and the server can be pinged using the DSEdit tool.
4. . A detailed investigation reveals that all Sybase services password was change as part of the standard security routine.
What is the most probable cause for this problem?
A. Data base.ini file must be update with new password.
B. Server has to be restarted after changing database password.
C. Sybase services have to be restarted after changing database password.
D. Database password must NOT be changed after installation since it is hard coded.
ANSWER: A
QUESTION NO: 2
A cable TV provider has Meridian 1 Opt 11C 25.40,SCCS 4.2,Meridian Mail 13 , symposium TAPI SP 2.3.
1. . They have 30 agents and 2 supervisors.
2. . They have a win NT4.0 network with Win NT 2000 Workstation 4.0 clients.
3. . They have a tow server configuration.
4. . They want to do a network database backup on a remote computer that is in the same domain as the symposium Web Center Portal.
5. . They created the same user with local admin privileges on both machines, the local admin account.
1. . They configuration the Sybase backup service according to the documentation, then restarted the service.
2. . The shared folder on the remote computer was created with full access for the local admin account.
3. . They entered the proper network in the Backup box.
4. . The backup failed with an error that access to remote machines was denied.
What is the reason for the network path in backup failed?
A. The local admin account has to has to has domain admin privileges.
B. Remote computer and SWCP server have to on same subnet.
C. User has to be logged in with local admin account on both
D. Passwords for logged in two local admin on the remote computer and SWCP server don't match although the user name is the same.
ANSWER: D
QUESTION NO: 3
Abc .com has a Meridian 1 Option 11C 25.10,Merdian Mail 12, SCCS 4.0,Symposium web center Portal 3.0,and Symposium TAPI 2.3.
1. . They have 50 agents and 5 supervisors.
2. . They have Windows NT 4.0 network with NT workstation 4.0,Win 98 and 95 clients.
3. . They have a two server configuration.
4. . They did a backup of the Symposium Web Center Portal for recovery by doing a database backup and making a copy of Master .dat and Sybprocs. Dat files ,the e-mail attachment folder as well as OMS.ini and IMS.ini files.
5. . They also performed a backup of the Customer interface and Agent interface servers.
What step was missed?
A. Full system backup
B. Agents' configuration
C. Saving network configuration
D. Export registry Key..\Nortel Network\Symposium Web center Portal
ANSWER: D
QUESTION NO: 4
A reseller of audio/video /computer equipment over the Internet has a Meridian 1 0ption 61C 25.40,Merdian Mail 13,and SCCS 4.2 with 100 agents.
1. . Their customer base is located throughout North America.
2. . They want to combine their Internet sites with their Content Center, and server their customers using the communication media available (e.g. phone calls, e-mails, chat).
What application will meet their need?
A. Symposium web Client and SymposiumTAPI
B. Symposium web Client and Symposium Agent
C. Symposium web Center Portal with SymposiumTPAI
D. Symposium web Center Portal with Symposium client
ANSWER: C
QUESTION NO: 5
Abc .com has Meridian 1Option 11C 24.24,Meridian Mail 13,SCCS 4.2,Syamposium Web Center Portal 3.0,and Symposium TAPI SP 2.3.
1. . They have 75 agents and 5 supervisors.
2. . They have a Windows NT 2000 network Workstations.
3. . By using the Spacing usage Report, they notice that the Symposium Web Center Portal database runs out of space.
What action needs to taken?
A. Perform a full backup.
B. Perform a database backup.
C. Use the purge utility and then run a database backup.
D. Perform a database backup and then use the purge utility.
ANSWER: D
QUESTION NO: 6
A book reseller runs must of their business over the telephone using their Content Center with Meridian 1 Option 11C 25.30,SCCS 4.0AND Call point 1.07. They have 60 agents and 5 supervisors.
1.. Recently they opened a web site for e-mail inquires which is functioning fine, however they are having problems tracking their agents activity over the phone and via e-mail.
2. . They went solution that gives them complete reporting on all customer contacts, regardless of media, and it must be fully integrated with their existing Contact Center.
Which solution will meet their needs?
A. Symposium TAPI
B. Symposium Agent
C. Symposium Web client
D. Symposium Web Center Portal and Symposium
ANSWER: D
QUESTION NO: 7
A small travel agency has a Meridian Mail 12,and SECC.
1. . They have 30 agents and 2 supervisors.
2. . They recently opened a web site to expand their business capabilities.
3. . They have a Group Wise mail server.
4. . They display their travail package on their web page and their e-mail address for all customers inquires since they believe that using e-mail is easier then using the traditional telephone interaction for most customers.
5. . They want a Content Center solution, which will give their e-mail to communication with their clients and to integrate the costumer' e-mail into their agents the opportunity to use e-mail to communicate with their clients and to integrate the customer' e-mail into their Contact Center call flow.
Which solution is satisfy their needs?
A. Symposium Agent
B. Symposium TAPI SP
C. Symposium Web client
D. Symposium Web Center Portal and Symposium TAPI SP
ANSWER: D

920-447


 

 

Braindumps Real exam questions and verified answers - 100% passing guarantee - cheap prices.

 

Free brain dumps Braindumps, notes, books for free

 

Braindumps and Exams - Instant download real exam questions - Passing guarantee.

Follow us on FaceBook
Braindumps on Facebook
 
 
 
 
 

CheckPoint

Linux

Novell

DB/2

Network Appliance

EC-Council

Nortel

McAfee

Juniper

ISACA

PMI

Sybase

EMC

HDI

SNIA

ISC

Sair

IBM

Lotus

Exam Express

3COM

BICSI

DeLL

Enterasys

Extreme Networks

Guidance Software

Computer Associates

Network General

SAS Institute

Alcatel Lucent

SeeBeyond

TruSecure

Polycom

Hyperion

Hitachi

Nokia

Fortinet

Vmware

Fujitsu

Tibco

Intel

PostgreSQLCE

BusinessObjects

RESSoftware

BlackBerry

AccessData

ICDL

Isilon

SAP

The Open Group

ACSM

Altiris

Avaya

Cognos

F5

Genesys

SDI

ACI

ASQ

Google

H3C

HIPAA

HRCI

SOA

IIBA

Zend