Exam Questions, Answers, Braindumps
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Symposium Agent provides enterprises with the ability
to add agents in groups and to purchase licenses incrementally
to meet the growth demands of the CTI screen-pop-enabled
agents. What license packages are available to configure?
A. 1, 10, 50, 100, 200, 500
B. 1, 5, 10, 25, 100, 250, 500
C. 1, 5, 10, 50, 100, 200, 300, 500
D. 1, 10, 25, 50, 75, 100, 300, 500
An enterprise wants to add desktop functionality that
is flexible and able to respond to the different needs
of callers based on the skill set the calls is routed
into. This mid-sized organization of 100 agents has
the expectation to grow to 150 over the next two years,
but will only accept a low-cost solution. What contact
center product provides this flexibility?
A. Symposium Agent with the ability to present the
correct screen to the agent based on business rules
B. Symposium Web Center Portal with the ability to
present e-mail, chat, an/or collaboration screens
based on customer requirement
C. Symposium Agent Greeting with its ability, based
on skill-set, to customize information for call presentation
D. Symposium TAPI SP with the ability, based on skillset,
to route caller information with the call delivery
at the phoneset
For Symposuim Agent (SA) to be fully operational in
a Meridian1 or DMS environment, what key component
must be in place to monitor the client lines?
A. TAPI server must be installed to monitor the client
B. TAPI server must be installed to monitor the client
lines but only if used to monitor or control Multiple
Appearance Directory Number (MADN) lines
C. There are no other requirements outside of Symposium
Agent to monitor client lines.
D. There are no other requirements outside of Symposium
Agent to monitor client lines.
Symposium Agent and TAPI can co-reside on the same
server if the agent count does not exceed which?
What Windows sub-components are used in the communication
exchange between the Symposium Agent server running
IIS, and the agent desktop running internet Explorer?
A. DCOM and MTS
B. HTTP and DCOM
C. LDAP and MTS
D. ODBC and COM
What is the recommended CPU specification for symposium
Agent server in stand-alone versus co-resident mode
with TAPI for 100 agents, assuring Windows NT service
A. SA will only run on a Windows 2000 platform and
so cannot be sized in this scenario
B. SA will support 100 active agents in either stand-alone
or co-resident mode on a Pentium II 100 Mhz CPU clock
C. A Pentium II 400 Mhz CPU clock speed server can
only support 100 Active Agents in a stand-alone mode
Symposium Agent server
D. SA will support 100 active agents in either stand
alone or co-resident mode but requires a Pentium III
600 Mhz CPU clock speed
Which two are true for using graphical real-time displays
with SECC 3.0?
A. The maximum number of GRTDs is ten
B. GRTD must run on a stand-alone PC
C. SECC 3.0 is backward compatible with all versions
D. Each GRTD that runs on a client PC uses one of
the Supervisor/Realtime sessiosn of the SECC
Select three true statements of comparison of SECC
3.0 to SymposiumCallCenterServer 4.2.
A. SECC connects to Option 11C Mini
B. Both provide host data exchange (HDX)
C. SECC has an automated scripting agent, SCCS does
D. SECC is scaled to accommodate about 75% fewer trunks