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Braindumps of 920-170
Symposium Call Center Server 5.0 Application Developer

 

Exam Questions, Answers, Braindumps (920-170)
The exam is tough but the guide from www.exams.ws was really helpful.


QUESTION 1:
Which statistical fields are only available when creating a user-defined network Control Center (NCC) Consolidated Skillset Real-Time Display (RTD)?
A. Network Calls Waiting, Network Calls Answered and Network Calls Offered
B. Network Calls Offered, Agent on Network Skillset Call, and Network Calls Answered
C. Network Calls Waiting, Agent on Network SkillSet Call, and Network Calls Answered.
D. Network Out Calls Waiting, Network Out Calls Answered, and Network Out Calls Abandoned Delay
Answer: C


QUESTION 2:
A Symposium Call Center Server (SCCS) 5.0 customer with Network ACD wants to transmit ISDN call data between sites. How should they program ISDN to accomplish this task?
A. LD 86, ESN,PIN (both locations)
B. LD 17, DLOP, Call_Data YES both locations
C. LD 17, DLOP, PNI (near end); LD 16 RDB, PNI (far end)
D. LD 15, Customer Data Block, PNI(near end); LD 16; RDB PNI(far end)
Answer: D


QUESTION 3:
Abc .com has Symposium Call Center Server (SCCS) 5.0 deployed on three nodes and Symposium Web Client 4.5 which is used for managing all nods and NCC. They just recovered from a WAN failure and need to run a manual synchronization between NCC and all of the nodes. What is the utility for running manual synchronization on NCC?
A. Sync utility
B. NBConfig utility
C. Database utility
D. Configuration utility
Answer: B

QUESTION 4:
A Symposium Call Center Server (SCCS) 5.0 customer wants to program the target CDP DN for their Network ACD application. How hould the target CDP DN be specified in the Network ACD routing table?
A. CDP Local and Distant Steering Codes
B. CDP Distant Steering Code and Access CODE
C. CDP Local Steering Cod and optional Directory Number
D. CDP Distant Steering Code and optional Directory Number
Answer: D

QUESTION 5:
Which switch release supports network ACD on a Symposium Call Center Server SCCS 5.0?
A. CS 1000 Release 1.1
B. CS 1000 M Release 2.0
C. Meridian 1 x 11 Release 15x
D. Meridian 1 x 11 Release 25.10
Answer: A

QUESTION 6:
Abc .com has Symposium Call Center Server (SCCS) 5.0 deployed on three nodes. Symposium Web Client 4.5 is used for managing all nodes and NCC. Where would the customer configure the Agent Reserve Timer?
A. in the bconfig utility at NCC
B. in the bconfig utility for each site
C. in the Network Communication Parameters window at NCC
D. in the Network Communication Parameters window at each site.
Answer: D

QUESTION 7:
Which network statistical fields are available when a user wants to create a Skillset User-Defined RTD in Symposium Call Center Server (SCCS) 5.0? (CHOOSE THREE)
A. Network Calls Waiting
B. Network Calls Offered
C. Network Calls Answered
D. Network Out Calls Waiting
E. Network Out Calls Answered
F. Agent On Network Skillset Call
Answer: A,B,D

920-170


 

 

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