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Braindumps of 920-167
Contact Center RIS.6.0 Application Developer

Exam Questions, Answers, Braindumps (920-167)

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Question: 1
Company.com has Contact Center Manager Server Rls. 6.0. As standard practice when structuring the Master Script for Transfer, which action should be applied?
A. Do NOT use separate section for calls being transferred back into Controlled Directory Number (CDN) by live agent.
B. Make sure that there is NO Wait statement when using the Transferred command.
C. Use a separate section for new calls entering the Master Script for the first time.
D. Do NOT use separate section for calls being transferred back into CDN from Interactive Voice Response (IVR).
Answer: C

Question: 2
Company.com is using Contact Center Manager Server Rls. 6.0. What is the Network Automatic Call Distribution (ACD) configuration requirement for all network nodes?
A. Networking parameters for ISDN and ESN must be unique for each node or switch in the system with respect to Network ACD.
B. Networking parameters for ESN must be consistent throughout all nodes or switches in the system withrespect to Network ACD.
C. Networking parameters for ISDN and ESN must be consistent throughout all nodes or switches in the systemwith respect to Network ACD.
D. Networking parameters for ISDN must be consistent throughout all nodes or switches in the system with respect to Network ACD.
Answer: C

Question: 3
You are installing a Contact Center Manager Server (CCMS). The scripting for the Meridian M1 has some treatment requirements. These treatments can be given any time a call is in the Controlled Directory Number Queue. What are the two treatments? (Choose two.)
A. Route Call
B. Disconnect
C. Give Overflow
D. Give Busy
Answer: C, D

Question: 4
Company.com has Contact Center Manager Server Rls. 6.0. They want to use intrinsics. Decision-making in a script is based on four intrinsic sets. What are three of the sets?
(Choose three.)
A. Agent ID Intrinsics
B. Call Intrinsics
C. Time Intrinsics
D. Skillset Intrinsics
E. Return Value Intrinsics
Answer: B, C, D

Question: 5
Company.com has Contact Center Manager Server (CCMS) Rls. 6.0 installed and wants to run a. report that will show the sum of all treatments, excluding Host Lookup for calls received by the CCMS. Which report will show them the required information?
A. Application Call Treatment Report
B. Application Delayed Before Answer
C. Application Delayed Abandon
D. Application Performance Report
Answer: A

920-167


 

 

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