Contact Center Multimedia Ris.6.0
Answers, Braindumps (920-166)
my paper, It was bcuz of www.examcheats.net . All the
questions in the exam are from their study guide.
An Open Queue interface is available to allow Contact
Center - Multimedia and third-party applications to
route multimedia contacts to agents using the existing
scripting and skill set routing features available for
calls. The Open Queue is an application supported by
B. Communication Control Toolkit
C. Contact Manager Framework
D. Meridian 1 PBX/Communication Server 1000
Company.com has installed Communication Control Toolkit
(CCT) Rls.6.0. They have several Programs already on
their system. Which two programs can co-reside with
CCT? (Choose two.)
A. Communication Server 1000/Meridian 1
B. Contact Center - Multimedia
C. Media Processor Server 3.0
D. Contact Center Manager Utility
Answer: C, D
The Full Communication Control Toolkit Application Programming
Interface (API) allows for the implementation of two
abstract layers. What are the two abstract layers? (Choose
A. Graphical Communication Control Toolkit API
B. Graphical Interface Communication Control Toolbar
C. Textual Communication Control Toolkit API
D. Lite Communication Control Toolkit API
Answer: A, D
You want to provide Network Skill-based Routing between
all switch types supported by Contact Center - Release
6.0. Which feature license must be activated?
A. E-mail Agent
C. Open Networking
D. Open Queue
You are beginning the install of the Service Update
(SU) for Contact Center Manager Server. What is the
first step you must take?
A. Run setup.exe for the SU folder of the CD.
B. Copy the SU for the Contact Center Manager Server
to the C:\\ drive prior to installation.
C. Read the readme.txt file.
D. Copy the SU for the Contact Center Manager Server
to the D:\\ drive prior to installation.
E-mail server contacts are retrieved from a POP3 capable
e-mail server using the Inbound Message Handler (IMH).
The IMH runs at regular intervals. Which two settings
for the IMH can be configured through the Multimedia
Manager? (Choose two.)
A. number of e-mails retrieved from each mailbox during
B. the time between intervals
C. moving window or interval-to-date data collection
for the agent statistics group
D. email message response threshold
Answer: A, B
You need to install the components of the Nortel Contact
Center portfolio. Given the following list Of components:
1. Communications Control Toolkit 2. Contact Center
Manager Administration 3. Contact CenterMultimedia 4.
Contact Center Manager What is the correct sequence
for completing the installation?
You are configuring a Symposium TAPI Service Provider
database. In the GUI, you are using the Provider Tab.
If you have more than 50 users, which field do you need
A. Log Style
B. Life Span
C. Call Data
D. Timeout Values
You can use SNMP traps to select the types of events
to be forwarded to your Network Management Server (NMS).
What is the correct sequence of commands to initiate
the selection of an event, which will generate an SNMP
A. Click Start > Run then type evntwin
B. Click Start > All Programs > Nortel
Contact Center >Multimedia Server > CCMM
C. Click Start > All Programs > Accessories
> System Tools > Scheduled Tasks
D. Click Start > All Programs > Services,
click Events, then Start > Run then type multimedia
You have completed the installation process for the
Contact Center Multimedia software. Next you need to
continue the configuration for Multimedia. What is the
A. Update the E-mail Manager Service.
B. Create a shared location for inbound and outbound
C. Provide Local User with ogon as a Service?access.
Provide Local User with ?ogon as a Service?access.
D. Update virtual folder permissions in IIS 6.0.