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Braindumps of 920-118
Symposium Call Center Server TAPI/Agent Inst/Main

Exam Questions, Answers, Braindumps (920-118)

Thanks to www.braindumps.org for helping me.

QUESTION 1
The Symposium Agent Client 2.3 has a built-in statistics tab within the Symposium Agent browser that can contain call statistics. As a post-installation check what must the field engineer perform on the server to allow clients to see call statistics?
A. Nortel Call Monitor and Nortel Watchdog Services must to started.
B. Symposium Agent Server must have internet Explorer 5.5 Service pack 2 installed.
C. The Flex License must contain the key that allow this option to be displayed.
D. The SCCS Tab within the Symposium Agent Administration Web Tool must be populated with the IP of the SCCS, a valid username and password on the SCCS.
Answer: A
QUESTION 2
Following the installation of TAPEI 2.3 TAPI server is functioning normally. However TAPI Server network connectivity to the PBX is sometimes lost. What TAPI server configurable item is needed for unattended recovery?
A. Host Port set to 5000
B. Log Style Number set to 1
C. Polling set to 1 greater
D. HLOC is set to the HLOC defined in PBX.
Answer: C
QUESTION 3
When installing TAPI Service Provider 2.3 for a Meridian 1, what needs to be set on the meridian 1 switch in order for TAPI to receive and monitor messging about a phone set?
A. AST
B. DNDA
C. CNDA
D. Key 3
Answer: A
QUESTION 4
Symposium Agent Server 2.3 has the ability to receive activity codes from an Symposium Call Center server. What must the field engineer perform on the Symposium Agent server to ensure these codes are collected?
A. Nortel Flex License includes the Activity Code increment.
B. The SCCS Tab in the SA Administration Tool has been populated correctly.
C. The SCCS is correctly configured with the Symposium Agent Server IP Address.
D. Telephony Service is logged in with a Domain Account that is part of the local TAPI Administrative group.
Answer: B
QUESTION 5
During a post-installation review the filed engineer finds that the TAPI 2.3 server is completely functional and the remote service provider is correctly configured at both the Windows NT server and client machines. However phone dialer on the client machine cannot see any lines. What needs to be configured?
A. TCMApp
B. ACDPROXY Service
C. TAPI Server Database
D. Two-way trust relationship
Answer: A
QUESTION 6
The field engineer is installing Symposium Agent 2.3 that is co-resident with TAPI on a Window 2000 server. The Sybase 12 installation hangs for no apparent reason. What should the field engineer do to resolve the issue?
A. Change the hard disk and reinstall.
B. Create a separate partition for Sybase.
C. Install MDAC 2.1 on Windows 2000 server.
D. Manually uninstall Sybase, stop TAPI services and reinstall Sybase.
Answer: D
QUESTION 7
The field engineer is installing Symposium Agent 2.3 which is co-resident with TAPI on a Windows 2000 server. The Sybase 12 installation hangs for no apparent reason. What is the most probable cause of this problem?
A. The server has a bad hard disk.
B. MDAC 2.1 or higher has not been installed.
C. Sybase needs to be installed in a separate partition.
D. Sybase and the TAPI IVR/Networking option are using the same TCP port 5000.
Answer: D
QUESTION 8
A field engineer is configuring the Microsoft Remote TAPI Service Provider 2.3 on a client PC. How would the field engineer configure TCMsetup on the client for TAPI server name TAPISERVER?
a. TCMSETUP/c.
b. TCMSETUP/c TAPISERVER
c. TCMSETUP/c login_name password
d. TCMSETUP/c TAPISERVER login_name password
Answer: B
QUESTION 9
A field engineer is configuring Telephony Service and ACDPROXY Service logon account for startup on a standalone TAPI Server 2.3 The domain account must be added to what group of the local server?
A. Guests
B. Domain Users
C. Domain Admins
D. Administrators
Answer: D

920-118


 

 

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