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Braindumps of 920-106
NNCSS Symposium Call Center Exam

 

Exam Questions, Answers, Braindumps (920-106)
Completed my paper, It was bcuz of www.exams.ws . All the questions in the exam are from their study guide.
Goodluck to u too.
I have managed some questions.


QUESTION 1
In the IP Multicast Group box the field engineer must type the IP Multicast address that has been designated as the sending address for IP multicasting in Symposium Call Center Server 4.0. Select the IP range from which an IP multicast address can be selected.
A. 192.0.0.0 and 192.0.0.255
B. 224.0.0.0 and 224.0.0.255
C. 128.0.0.0 and 128.0.0.255
D. 135.0.0.0 and 135.0.0.255
ANSWER B


QUESTION 2
A customer has 3 Symposium Call Center Server 4.0 (SCCS) Systems Networked together through 1 NCC, and has configured and is using 10 Network Skill sets through the NCC. What is the maximum number of Local Skill sets and additional Network Scilicet that can be configured on each of the SCCS 4 systems under this configuration?
A. 300 Local Skill sets and 40 additional Network Skill sets
B. 300 Local Skill sets and no additional Network Skill sets
C. 300 Local Skill sets and 10 additional Network Skill sets
D. 300 Local Skill sets and 20 additional Networks Skill sets
ANSWER A


QUESTION 3
Historical Reports help customers monitor the system performance by providing information on system activity. A customer asks the support engineer to provide the facility to allow users who belong to the same team to share customized reports. How would this be achieved?
A. Use Partition Management to place the users in their own cluster and include the custom cluster in the partition assigned to the agents.
B. Create custom report groups in Access and Partition Management and include the custom groups in the partition assigned to the users.
C. Use Access Classes to place the users in their own cluster and include the custom cluster in the partition assigned to the administrator.
D. Create custom report groups in Access and Partition Management and include the custom groups in the partition assigned to the agents.
ANSWER B


QUESTION 4
The ELAN connection between the Symposium Call Center Server 4.2 (SCCS) and the Meridian 1 must be:
A. 16MB Token Ring
B. Ethernet 106ASE-T halt-duplex
C. Ethernet 10BASE-T full-duplex
D. Ethernet 100BASE-T on the SCCS and 10BASE-T on the M1
ANSWER B


QUESTION 5
In a SCCS Web Client environment the real-time-display is not responding while report generation works fine. What is a possible fix?
A. ensure ELAN connectivity
B. ensure multicast is enabled on the CLAN
C. ensure the workstation has sufficient memory
D. ensure the web client application server is functional
ANSWER B


QUESTION 6
A customer has an Symposium Call Center Server 4.0 MAS system running on a 702T Server without RAID that has encountered an unrecoverable error in the Windows NT4 Operating system resulting in a Blue Screen. All attempts to reboot the Server from the hard disk have tailed resulting in the same blue screen. Your customer advises that the system has been unstable for the past 6 weeks, and that there are only full and partial Backups on the system from the day before the crash. Which action is most likely to minimize the service disruption and result in a stable solution going forward?
A. Replace the entire server and re-key the database manually.
B. Format the Hard Disk and restore the system from the full system backup.
C. Format the Hard disk, reinstall the OS and the SCCS Application from CD, and restore the Partial Backup.
D. Boot from the Windows Emergency Pep air Floppy Disk and try to correct the problem by running Defrag and scan disk.
ANSWER C


QUESTION 7
A field engineer is performing installation and maintenance procedures. To check on processes, which of the logs allow viewing of install, uninstall, reinstall and upgrade events?
A. SysOps Event log
B. SysMaint Event log
C. SysTrack Event log
D. SysAdmin Event log
ANSWER A

920-106


 

 

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