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Braindumps
of 920-106
NNCSS Symposium Call Center Exam
Exam Questions,
Answers, Braindumps (920-106)
Completed my paper, It was bcuz of www.exams.ws .
All the questions in the exam are from their study
guide.
Goodluck to u too.
I have managed some questions.
QUESTION 1
In the IP Multicast Group box the field engineer must
type the IP Multicast address that has been designated
as the sending address for IP multicasting in Symposium
Call Center Server 4.0. Select the IP range from which
an IP multicast address can be selected.
A. 192.0.0.0 and 192.0.0.255
B. 224.0.0.0 and 224.0.0.255
C. 128.0.0.0 and 128.0.0.255
D. 135.0.0.0 and 135.0.0.255
ANSWER B
QUESTION 2
A customer has 3 Symposium Call Center Server 4.0
(SCCS) Systems Networked together through 1 NCC, and
has configured and is using 10 Network Skill sets
through the NCC. What is the maximum number of Local
Skill sets and additional Network Scilicet that can
be configured on each of the SCCS 4 systems under
this configuration?
A. 300 Local Skill sets and 40 additional Network
Skill sets
B. 300 Local Skill sets and no additional Network
Skill sets
C. 300 Local Skill sets and 10 additional Network
Skill sets
D. 300 Local Skill sets and 20 additional Networks
Skill sets
ANSWER A
QUESTION 3
Historical Reports help customers monitor the system
performance by providing information on system activity.
A customer asks the support engineer to provide the
facility to allow users who belong to the same team
to share customized reports. How would this be achieved?
A. Use Partition Management to place the users in
their own cluster and include the custom cluster in
the partition assigned to the agents.
B. Create custom report groups in Access and Partition
Management and include the custom groups in the partition
assigned to the users.
C. Use Access Classes to place the users in their
own cluster and include the custom cluster in the
partition assigned to the administrator.
D. Create custom report groups in Access and Partition
Management and include the custom groups in the partition
assigned to the agents.
ANSWER B
QUESTION 4
The ELAN connection between the Symposium Call Center
Server 4.2 (SCCS) and the Meridian 1 must be:
A. 16MB Token Ring
B. Ethernet 106ASE-T halt-duplex
C. Ethernet 10BASE-T full-duplex
D. Ethernet 100BASE-T on the SCCS and 10BASE-T on
the M1
ANSWER B
QUESTION 5
In a SCCS Web Client environment the real-time-display
is not responding while report generation works fine.
What is a possible fix?
A. ensure ELAN connectivity
B. ensure multicast is enabled on the CLAN
C. ensure the workstation has sufficient memory
D. ensure the web client application server is functional
ANSWER B
QUESTION 6
A customer has an Symposium Call Center Server 4.0
MAS system running on a 702T Server without RAID that
has encountered an unrecoverable error in the Windows
NT4 Operating system resulting in a Blue Screen. All
attempts to reboot the Server from the hard disk have
tailed resulting in the same blue screen. Your customer
advises that the system has been unstable for the
past 6 weeks, and that there are only full and partial
Backups on the system from the day before the crash.
Which action is most likely to minimize the service
disruption and result in a stable solution going forward?
A. Replace the entire server and re-key the database
manually.
B. Format the Hard Disk and restore the system from
the full system backup.
C. Format the Hard disk, reinstall the OS and the
SCCS Application from CD, and restore the Partial
Backup.
D. Boot from the Windows Emergency Pep air Floppy
Disk and try to correct the problem by running Defrag
and scan disk.
ANSWER C
QUESTION 7
A field engineer is performing installation and maintenance
procedures. To check on processes, which of the logs
allow viewing of install, uninstall, reinstall and
upgrade events?
A. SysOps Event log
B. SysMaint Event log
C. SysTrack Event log
D. SysAdmin Event log
ANSWER A
920-106
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