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Braindumps of MB3-465
GP 9.0 Field Service Implementation

 

Exam Questions, Answers, Braindumps (MB3-465)
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QUESTION 1 As Parts manager of the warehouse, you are responsible for ensuring that the field technicians have their parts needed for Service Calls in a timely fashion. What are the primary documents that you create from the Inventory Requirements window?
A. Inventory Transfers and RMAs
B. Inventory Transfers and Inventory Adjustments
C. Inventory Transfers and Purchase Orders
D. Inventory Transfers and Equipment records
Answer: C


QUESTION 2 There are four fields in the contract type setup that are crucial in defining contract types during an implementation. Which of the following choices correctly defines the most crucial contract type options?
A. Service Type, Item Number, Accrual/Liability, and Sales Account
B. Service Type, Item Number, Accrual/Liability, and Discount Account
C. Service Type, Priority Level, Accrual/Liability, and Sales Account
D. Service Type, Response Time, Accrual/Liability, and Sales Account
Answer: A


QUESTION 3 A Field Service Series deployment you are working on will use time and material service calls as well as warranty calls. Labor needs to be tracked differently for each type. Which of the following scenarios describes the best solution?
A. Setup a single service type, with different labor items for each type of labor.
B. Setup two service types and assign different labor items. Ensure that the warranty cards specify the warranty service type.
C. Setup two different service types. Ensure that you have escalation setup on the warranty service type.
D. Setup two different service types. Ensure that the distribution accounts are updated manually at the Ready to Invoice step.
Answer: B


QUESTION 4 Which of the following statements below are a part of the seven (7) steps on the Roadmap to Success for a Successful Software implementation? Choose the 2 that apply.
A. Make the implementation as simple as possible
B. Provide training only for the project team members during the implementation
C. Perform a thorough analysis of each department using the application
D. Always postpone any discussion regarding modifications until a later phase
Answer: A, C


QUESTION 5 When applying successful software implementation methodology, tools available to assist you in analyzing, planning and scheduling your implementation include (but are not limited to) which of the following? Choose the 2 that apply.
A. Concepts and Planning Guide
B. Project Definition Document
C. Technical Systems Survey
D. Statement of Work
Answer: A, D


QUESTION 6 Which of the following statements regarding PM Events is TRUE?
A. PM Events may be attached to multiple PM Schedules
B. PM Events may only be attached to one PM Schedule
C. PM Events may be attached to equipment records
D. PM Events may be attached to contracts
Answer: A


QUESTION 7 Which of the following statements is true regarding multi-currency and Contracts?
A. Contract Billing will follow the practice of retrieving the current exchange rate at each contract billing only on monthly contracts where the create revenue option is marked.
B. Contract Billing will follow the practice of using the contract header's exchange rate at each contract billing for all monthly contracts.
C. Contract Billing will follow the practice of retrieving the current exchange rate at each contract billing only on monthly contracts where the create revenue option is un-marked.
D. Contract Billing will follow the practice of using the contract line's exchange rate at each contract billing for all monthly contracts.
Answer: C


QUESTION 8 What does the status of PM Cancelled in the PM History window attached to an Equipment record indicate about a PM service call?
A. The PM service call was created and then deleted without ever being set to a completed status
B. The PM requirement was created in the Generate Edit List routine but was cancelled in the PM Transactions edit list
C. The Service Call was created in the PM Transactions edit list, but was deleted in Service Call maintenance
D. The PM Schedule was deleted from the contract and never generated
Answer: B

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