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Braindumps of MB2-868
Microsoft Dynamics CRM 2011 Applications

 

Exam Questions, Answers, Braindumps (MB2-868)

Thanx to examcheats.net  for providing helpful material.

 

QUESTION NO: 1

You are employed as an administrator at ABC.com. You have recently deployed Microsoft Dynamics CRM Server 2011. You are then instructed to make sure that users are able to create contact records automatically from tracked e-mail messages while they are online. Which of the following actions should you take?

A. You should assign ABC.com users the necessary permissions.

B. You should add ABC.comís users to resource groups.

C. You should deploy Microsoft Dynamics CRM for Outlook to ABC.comís users.

D. You should assign ABC.comís to the required teams.

ANS: C

 

QUESTION NO: 2

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. You have been instructed to map the status values of a record to a goals in-progress value. You need to specify a goal management entity that is expressed as an integer only. Which of the following actions should you take?

A. You should consider specifying the Amount goal metric type.

B. You should consider specifying the Count goal metric type.

C. You should consider making use of the Goal.ConsiderOnlyGoalOwnersRecords attribute.

D. You should consider specifying the appropriate roll time field.

ANS: B

 

QUESTION NO: 3

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. You have created a goal and are in the process of defining the goal metric. Which of the following is TRUE with regards to the goal metric?

A. There is only one goal metric type, named Amount.

B. The Amount metric type can only be expressed as an integer.

C. There are two goal metric types, named Amount and Count.

D. The Amount metric type can only be expressed as money value, an integer, or a decimal number.

ANS: B,D

 

QUESTION NO: 4

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. ABC.com has informed you of their intention to present a certain stock item to their existing clients at a reduced rate. You, therefore, have to configure a marketing campaign that reflects the offer. Which of the following actions should you take? (Choose two.)

A. You should consider updating the list price of the campaign product.

B. You should consider generating a new Price List.

C. You should consider generating a new Price List Item record.

D. You should consider generating a new Product record.

ANS: B,C

 

QUESTION NO: 5

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. You have received a request from a fellow administrator named Andy Reid. Andy Reid would like to make sure that he is able to display all opportunities and names of his accounts. Andy Reid also wants a sum of the profits of the opportunities to be displayed. Andy Reid would like you to advise him on how to proceed. Which of the following actions should you take?

A. You should advise Andy Reid to create a report with a primary record type of Accounts and a related record type of Opportunities (Potential Customer) via the Report Wizard.

B. You should advise Andy Reid to create a report with a primary record type of Opportunities and a related record type of Accounts (Potential Customer) via the Report Wizard.

C. You should advise Andy Reid to display the account name along with total profit available.

D. You should advise Andy Reid to display the revenue of the opportunities and the opportunity name.

ANS: A,C

 

QUESTION NO: 6

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. When you are out of the office, you make use of Microsoft Dynamics CRM 2011 for Microsoft Office Outlook to track e-mail messages, tasks, and contacts via your laptop computer. You unintentionally delete a tracked completed task. Which of the following best describes the repercussions?

A. This will result in the status of the lead being changed to No Longer Interested.

B. There will not be any repercussions from this action.

C. This will result in the task activity record being deleted from Microsoft Dynamics CRM.

D. E-mail message in Outlook will be deleted from Microsoft Dynamics CRM.

ANS: C

 

QUESTION NO: 7

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. A previously created lead has indicated that they are not interested in purchasing any products from ABC.com. Which of the following actions should you take? (Choose two.)

A. You should consider converting the lead to an opportunity with a rating of Cold.

B. You should consider disqualifying the lead.

C. You should consider leaving the lead on the list of open leads.

D. You should consider removing the lead from the list of open leads.

ANS: B,D

 

QUESTION NO: 8

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. All ABC.comís user workstations have Microsoft Dynamics CRM 2011 for Microsoft Office Outlook installed. During a training exercise dealing with conditional formatting in Microsoft Dynamics CRM for Outlook, a user named Mia Hamm wants to know what some of the benefits are of using conditional formatting is. Which combination of the following options best describes your reply? (Choose two.)

A. Other users are prohibited from getting your formatting, even if you share it.

B. You are able to share views that include conditional formatting.

C. Any user can apply conditional formatting to system views.

D. You can apply conditional formatting to system views if you have the required permissions.

ANS: B,D

 

QUESTION NO: 9

You are employed as an administrator at ABC.com. ABC.com makes use of Microsoft Dynamics CRM 2011. You have been informed that an existing client has enquired about a product that is no longer part of the product catalog. The product, however, is still available to clients. You then create an opportunity, and add a Write-In Product to it. Which of the following is TRUE with regards to a Write-In Product?

A. You should set the OpportunityProduct.IsProductOverridden attribute to TRUE to specify a write-in product.

B. You should set the OpportunityProduct.IsPriceOverridden attribute to TRUE to specify a write-in product.

C. You should set the OpportunityProduct.IsProductOverridden attribute to FALSE to specify a write-in product.

D. You should set the OpportunityProduct.IsPriceOverridden attribute to FALSE to specify a writein product.

ANS: A

 

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