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Braindumps of MB2-423
CRM 3.0 Applications

Exam Questions, Answers, Braindumps (MB2--423)

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QUESTION 1: Abc .com has a service that requires users and equipment. Which of the following have an effect on when the service can be scheduled? Choose the three that apply.
A. Users' business units
B. Organization-wide business closures
C. Users' time zones
D. Work schedule for the equipment
Answer: B,C,D
============================
QUESTION 2: You are the schedule manager for your company. Abc .com calls requesting a service. The service has already been defined and you decide to use the Service Calendar to automatically schedule the service. Which of the following can you do when scheduling the service appointment? Choose the two that apply.
A. Specify additional equipment that is not part of the service definition.
B. Schedule users outside their regular working hours.
C. Choose specific users to perform the service.
D. Set the length of time the service should take.
Answer: C,D
============================

QUESTION 3: Which of the following records are synchronized between Microsoft Outlook and Microsoft CRM? Choose the two that apply.
A. Contacts
B. Accounts
C. Notes
D. Tasks
Answer: A,D
============================

QUESTION 4: Which of the following are features of Marketing Automation in Microsoft CRM? Choose the three that apply.
A. Creating and managing marketing lists
B. Planning campaigns
C. E-commerce Web sites
D. Tracking estimated and actual cost and revenue information
Answer: A,B,D
============================

QUESTION 5: As a Sales Manager using Microsoft CRM you want to see what types of Leads result in the most opportunities. What is the most efficient way to obtain this information from Microsoft CRM?
A. Create a new marketing campaign.
B. Create a new View for Lead Types.
C. Create a Microsoft CRM Advanced Find search.
D. Run the Microsoft CRM Lead Source Effectiveness Report.
Answer: D
============================

QUESTION 6: Abc .com offers volume discounts to customers based on the number of products that they buy; 10% is offered for purchases between 10 and 99 and 15% is offered for 100 and over. You want Microsoft CRM to automatically calculate the correct price when orders are entered. How should you implement this?
A. Create two price lists, one for each of the two ranges.
B. Create two additional price lists with the discounted prices for the two ranges.
C. Create additional unit groups for each product with the discounted prices.
D. Create one discount list that uses the two discount ranges.
Answer: D
============================

MB2-423


 

 

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