Microsoft CRM Applications Professional v.1.1
Exam Questions, Answers,
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Which of the following statements regarding Account
record relationships is correct?
A. Contacts can only have one parent Account
B. Accounts can parent many other Accounts
C. Accounts can have many parent Accounts
D. Accounts can parent many Contacts
Answer: A, B, D
When does an Activity change ownership in the Microsoft
A. When it is modified by another user
B. When it is assigned to another user
C. When it is shared with another user
D. When it is viewed by another user
A Subject record has how many parent relationships?
What benefits do Knowledge Base article templates provide
to Microsoft CRM users?
A. Templates allow users to organize Knowledge Base
articles into Queues
B. Templates allow users to organize Knowledge Base
articles into groups
C. Templates provide consistency in Knowledge Base articles
across the entire organization
D. Templates provide consistency in Knowledge Base articles
only within the business unit to which the template
Where are Cases accessed in Microsoft CRM?
A. Customer Service Module
B. File Menu
Answer: A, D