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Braindumps of MB2-185
Microsoft CRM Customization v1.2


Exam Questions, Answers, Braindumps (MB2-185)
Thanx to www.exams.ws for providing braindumps.

QUESTION 1 Workflow Rules can be created for which of the following objects?
A. Accounts
B. Activities
C. Case
D. Lead
Answer: A, C, D


QUESTION 2 Which of the following workflow examples can be implemented using Microsoft CRM workflow (without launching a custom program)?
A. Create a Welcome letter when a prospect becomes a client
B. For new opportunities, go to a web site and obtain a credit report and update a credit field in Microsoft CRM
C. Send a series of emails at specified time interaIs to the contacts associated with an opportunity that is on hold
D. Add a new Microsoft CRM user based on Active Directory
Answer: A, C


QUESTION 3 In Microsoft CRM, sales processes are workflow rules designed specifically for which of the following objects?
A. Accounts
B. Cases
C. Leads
D. Opportunities
Answer: D


QUESTION 4 Workflow Manager allows you to perform which of the following actions?
A. Create a rule by copying an existing rule
B. Edit an 'active' workflow rule
C. Create rules that consist of conditions and actions defined in an "if-then-else" format
D. Delete an 'inactive' workflow rule
Answer: A, C, D


QUESTION 5 If multiple workflow rules exist for an object, then how does Microsoft CRM determine the sequence in which the rules should be applied?
A. All rules for the object are applied simultaneously
B. The rules are applied based on the sequence in which they appear in Workflow Manager
C. The rules are applied based on the create date and time of the rule, starting with the oldest rule
D. The rules are applied based on a sequence number that you assign to each rule in Workflow Manager
Answer: B


QUESTION 6 Which layer of the Microsoft CRM architecture recognizes the occurrence of an event that initiates a workflow rule?
A. Application layer
B. Platform layer
C. Database layer
D. Presentation layer
Answer: B


QUESTION 7 How can workflow rules be changed in the SQL tables by the system administrator?
A. From any workstation that can access the SQL Server
B. Only from the SQL server itself
C. From the current version of Windows Explorer
D. Never. They can only be changed from within Workflow Manager
Answer: D


QUESTION 8 Which of the following are valid actions that you can perform within Workflow Manager?
A. Create rules by copying an existing rule
B. Associate a rule with multiple objects
C. Enable and disable rules
D. Create sales processes for leads and opportunities
Answer: A, C


QUESTION 9 Which of the following are actions that can be performed in a workflow rule or a sales process?
A. Assign Object
B. Run Sub-Process
C. Delete Activity
D. Post URL
Answer: A, B, D

MB2-185


 

 

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