Microsoft Desktop Support Consumer
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===1 You are a
consumer support technician. One of your customers
installs Windows Vista on a computer that meets the
minimum hardware requirements to run Aero. The customer
is unable to start Aero. You need to identify why
Aero is not starting. What could be causing this?
A. The graphics driver is not compatible with WDDM.
B. There are an excessive number of startup programs.
C. The Windows Color System service (WcsPluglnService)
is set to manual.
D. The Desktop Window Manager Session Manager service
(UxSms) is set to automatic.
===2 You are a consumer support technician.
A customer has a home office network with several
users. All computers run Windows Vista. User1 wants
to share the built-in Public folder with User2. User1
does not want other users on the network to access
the Public folder. You need to ensure that only User1
and User2 can access the Public folder. What should
A. Enable file sharing and disable Public folder sharing.
B. Enable Public folder sharing and Network Discovery.
C. Enable Public folder sharing and password-protected
D. In the Windows Firewall Advanced settings, ensure
that Local Area Connection is not selected.
===3 You are a consumer support technician.
A user connects a digital camera to a computer. The
user fails to receive a prompt to copy pictures to
the hard disk. The user opens a third-party application
and copies the pictures to the hard disk and then
manually renames each file. You need to configure
the computer to meet the following requirements:
Prompt the user to import pictures when the camera
Enable the user to name the copied files automatically
by using a unique file name and meaningful label during
Which two actions should you perform? (Each correct
Ans presents part of the solution. Choose two.)
A. Enable the AutoPlay feature.
B. Set the default application for JPG files to Windows
C. Configure Windows Photo Gallery to prompt for a
D. Configure the camera to use a custom naming convention.
Configure Windows Photo Gallery to use the original
Ans: A, C
===4 You are a consumer support technician.
A user has a computer that runs Windows Vista Business
Edition. You perform a Full backup of all data every
Friday night. On Monday, the user upgrades an application
by using an .msi installer file. After the upgrade,
the application stops working several times on Tuesday
and Wednesday. On Thursday, the application fails
to respond. You need to restore the application to
its state prior to the upgrade. You also need to prevent
any loss of application data. What should you do?
A. Perform a Complete Restore by using the Full backup
from the previous Friday night.
B. Perform a System Restore by using the System Restore
point that was created prior to the application upgrade.
C. Perform a System Restore by using the System Restore
point from the original operating system installation.
D. Perform a Selective Restore of the Program Files
directory that contains the application files by using
the Full backup from the previous Friday night.
===5 You are a consumer support technician.
A user wants to install Windows Vista on a new portable
computer that is secured by using the Bit Locker technology.
The user also wants to implement native, multi-factor
authentication on the computer. You need to install
Windows Vista and configure the indicated security.
What two actions should you choose? (Each correct
Ans presents part of the solution. Choose two)
A. Configure BitLocker to use a USB Flash Drive to
store the Startup key.
B. Configure BitLocker to use a USB Flash Drive to
store the Recovery password.
C. Create two partitions and enable the first partition
with BitLocker. Then, install Windows Vista on the
D. Create two partitions and install Windows Vista
on the second partition. Then, enable BitLocker on
the second partition.
Ans: A, D
===6 You are a consumer support technician.
A customer wants to display a feed from Woodgrove
Bank in Windows Sidebar.
This is not a default feed in Windows Vista Sidebar
You need to configure Sidebar to display the Woodgrove
You add the Feed Headlines gadget to Sidebar.
What should you do next?
A. Subscribe to the Woodgrove Sank feed by using Internet
B. Add the URL for the Woodgrove Sank feed to the
Internet Explorer favorites.
C. Create a desktop shortcut for the Woodgrove Bank
feed. Drag the shortcut to Sidebar.
D. Visit the Woodgrove Bank Web site and drag the
Woodgrove Sank feed link to the Feed Headlines gadget
===7 You are a consumer support technician.
A customer reports that a security warning appears
when he installs applications or modifies system settings
on his Windows Vista computer. The customers user
account is a member of the local Administrators group.
You need to configure the Windows Vista computer to
ensure that the customer is no longer prompted for
elevated privileges when installing applications or
modifying system settings. What should you do?
A. Modify the Security Center settings.
B. Modify the Windows Defender settings.
C. Modify the local group policy settings.
D. Perform a repair installation of Windows Vista.