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Microsoft Desktop Support - ENTERPRISE
Exam Questions, Answers, Braindumps (70-622)
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QUESTION 1
You are a desktop support technician for your company.
The computers in your company run Windows Vista. A
users computer automatically downloads and installs
a critical patch for the vulnerability in a system
DLL file. The user reports that she receives an error
message when she attempts to start Windows. You need
to restore the users computer to a bootable state
without installing the earlier update files. You must
achieve this goal by using the minimum amount of administrative
effort. What should you do?
A. Access the recovery console and run fixmbr c:.
B. Start the computer in safe mode and restore the
original system DLL file.
C. Perform a system restore from the Windows Vista
installation DVD and restore to an earlier date.
D. Access the recovery console from the Windows Vista
installation DVD and extract only the original system
DLL file. Then, overwrite the faulty file.
Answer: C
QUESTION 2
You are a desktop support technician for your company.
You deploy Windows Vista on all the computers on the
corporate network.
You discover that kernel32.dll is corrupt.
You need to repair kernel32.dll without checking any
other system file.
Which command should you run?
A. sfc / scannow
B. sfc / verifyonly
C. sfc / scanfile =c:\windows\system32\kernel32.dll
D. sfc / verifyfile =c:\windows\system32\kernel32.dll
Answer: C
QUESTION 3
You are a desktop support technician for your company.
You upgrade the computers to Windows Vista and restore
the backed up user-state information on the upgraded
computers. LoadState.exe fails the first time users
log on to their computers. Users receive the following
error message: "You must be an administrator
to migrate one or more of the files or settings that
are in the store. Log on as an administrator and try
again. Please see the log file for more details."
You need to ensure that LoadState.exe runs successfully
when users log on to the upgraded computers. You must
achieve this goal by using the minimum amount of administrative
effort. What should you do?
A. Log on to each computer with administrator credentials.
B. Modify the logon script to use the /q option for
LoadState.exe.
C. Modify the logon script to include the /c option
for LoadState.exe.
D. Log on to each computer by using a standard user
account and run cmd.exe as administrator. Type LoadState.exe
at the command prompt.
Answer: B
QUESTION 4
You are a desktop support technician for your company.
You upgrade the computers from Microsoft Windows XP
Professional to Windows Vista. A user is unable to
use the Windows Aero theme. You verify that the computer
meets the hardware requirements for Windows Aero.
You discover that the problem is due to device driver
in compatibility. You need to ensure that the user
can use the Windows Aero theme on the computer. What
should you do?
A. Uninstall the display adapter driver.
B. Install an additional display adapter driver.
C. Roll back the display adapter driver to a previous
version.
D. Update the display adapter driver to support Windows
Vista Display Driver Model.
Answer: D
QUESTION 5
You are a desktop support technician for your company.
The computers in your company run Windows Vista. You
install a legacy application and its compatibility
fix on the computers. Users report that the compatibility
fix is applied to all the applications that have the
same name as the legacy application. You need to ensure
that the compatibility fix is applied only to the
legacy earlier application. What should you do?
A. Re-create the application compatibility fix. In
the Create New Application Fix wizard, select PE_CHECKSUM
and SIZE.
B. Re-create the application compatibility fix. In
the Create New Application Fix wizard, select SIZE
and INTERNAL_NAME.
C. Re-create the application compatibility fix. In
the Create New Application Fix wizard, select SIZE
and PRODUCT_VERSION.
D. Re-create the application compatibility fix. In
the Create New Application Fix wizard, select PRODUCT_VERSION
and INTERNAL_NAME.
Answer: A
QUESTION 6
You are a desktop support technician for your company.
The computers on the company's corporate network run
Windows Vista. The computers are configured to obtain
IP addresses automatically. All network shares on
the computers link to the file server. You change
the IP addresses on all the DNS servers after working
hours. You also change the Dynamic Host Configuration
Protocol (DHCP) options. Some users report that they
cannot access resources on the network. You need to
ensure that all users can access resources on the
network. What should you do?
A. Run nbtstat -RR.
B. Run ipconfig /registerdns.
C. Reset the network adapter on each computer.
D. Instruct the users to log off their computers and
then log on.
Answer: C
QUESTION 7
You are a desktop support technician for your company.
An error occurs when you attempt to install Windows
Vista on a computer that has the following hardware
configuration:
800-MHz CPU
256-MB memory
20-GB free space hard drive
Onboard Super VGA (SVGA) display adapter with independent
memory
You need to ensure that the computer meets the Windows
Vista installation requirements.
What should you do?
A. Increase the memory to at least 512 MB.
B. Change the existing CPU to a 1-GHz CPU.
C. Clean the hard drive to create at least 30 GB of
free space.
D. Install a display adapter that has at least 256
MB of display memory.
Answer: A
QUESTION 8
You are a desktop support technician for your company.
Remote users report that they receive a certificate
error when they try to connect to the Outlook Web
Access Web site. You need to recommend a solution
that allows the remote users to connect to the Outlook
Web Access Web site without receiving a certificate
error. What should you recommend?
A. In Internet Explorer, add the URL of the Web site
to the Trusted sites zone.
B. In Internet Explorer, add the URL of the Web site
to the Local intranet zone.
C. Export the Web Server certificate to a .cer file.
Instruct users to copy the file to sytemroot%\system32.
D. Instruct the user to run Internet Explorer as Administrator;
install the certificate in the Trusted Root Certification
Authority.
Answer: D
QUESTION 9
You are a desktop support technician for your company.
The computers in your company run Windows Vista with
default settings. The performance of one of the computers
has degraded. You verify that the computer is not
infected with spyware or adware and does not run unknown
programs. You need to troubleshoot the issue by checking
the programs that run on the computer. What should
you do first?
A. In Microsoft Windows Defender, open the History
window and click Clear History.
B. In Microsoft Windows Defender, open the History
window and click Allowed Items.
C. Select and enable the Enable Logging Unknown Detection
option in group policy.
D. Select and enable the Enable Logging Known Good
Detections option in group policy.
Answer: D
QUESTION 10
You are a desktop support technician for your company.
A custom security template has been applied to all
Windows Vista computers. You need to verify that all
Windows Vista computers adhere to the custom security
template. Which executable program should you run?
A. secinit.exe
B. secedit.exe
C. bcdedit.exe
D. gpupdate.exe
Answer: B
QUESTION 11
You are a desktop support technician for your company.
The computers in your company run Windows Vista. You
monitor a computer by using a system utility that
runs through Task Scheduler. The system utility uses
an executable file to inject a DLL file into the explorer.exe
process. You discover that the system utility terminates
explorer.exe when you use the Run command to run explorer.exe.
You need to stop the system utility without logging
off users. What should you do?
A. Restart the System Utility task.
B. End the looping task by using the Schtasks command.
C. Delete the looping task by using the Schtasks command.
D. Log off the user account by using the Shutdown
command.
Answer: B
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