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Braindumps of 70-271
Supporting Users and Troubleshooting a MS Windows XP OS

Exam Questions, Answers, Braindumps (70-271)

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Question No: 1
You are desktop support technician for Abc .com. A user uses a printer that is attached locally to her computer. The user reports that the printer is not working. When she opens the print queue, she sees that the first print job has the following status: "Deleting - Error," Other print jobs are waiting behind that first job. She states that the print queue has not changed for an hour. You need to ensure that the user's printer works properly. You need to achieve this goal without requiring the user to reprint the other print jobs that are waiting the queue. What should you do?
A. Instruct the user to select Pause printing on the printer menu in the print queue.
B. Remotely stop and restart the Print Spooler service on the user's computer.
C. Remotely stop and restart the Workstation service on the user's computer.
D. Instruct the user to delete and re-create the local printer object in Windows Explorer
Answer: B
Question No: 2
You are a desktop support technician for Abc .com. A user has a printer attached locally to her Windows XP Professional client computer. The user reports that the printer is not working properly, When she prints a one-page Word document, the printer produces several pages, each with one line of random characters, The user states that the printer is new, and that she installed a printer driver from the manufacturer's Web site. You need to ensure that the user's printer works properly. What should you do?
A. Instruct the user to install the Windows XP-compatible printer driver that was supplied with the printer.
B. Instruct the user to modify the printer's properties in Windows so that the print mode is set to Raw.
C. Remotely stop and restart the Print Spooler service on the user's computer.
D. Remotely use System Restore on the user's computer to roll back to System Restore point prior to the printer driver installation.
Answer: A
Question No: 3
You are the help desk support staff for a house ware manufacturer who uses WinXP as the mainstream desktop OS. A user who mainly uses a portable computer complains that, after he came back from an appointment, the battery is out of power. What should you recommend him to do?
A. enable Hibernation
B. enable Accessibility
C. enable Fault Tolerance
D. enable WDM
E. enable WSH
Answer: A
Explanation: When your computer hibernates, it saves the current system state to your hard disk, and then your computer shuts down. When you restart the computer after it has been hibernating, it will return to its previous state. Restarting to the previous state includes automatically restarting any programs that were running when it went into Hibernate mode, and it will even restore any network connections that were active at the time. To configure your computer to use Hibernate mode, you use the Power Options program in Control Panel. Select the Hibernate tab in the Power Options Properties dialog box, and then select the Enable Hibernate Support check box.
Question No: 4
You are the help desk support staff for a house ware manufacturer who uses WinXP as the mainstream desktop OS. A user who mainly uses a portable computer complains that, after he came back from an appointment, the battery is out of power. He had configured the portable computer to auto sleep in 5 minutes. What should you recommend him to do?
A. set the scheduled task to go idle later
B. set the scheduled task to go idle sooner
C. set the scheduled task to never go idle
D. disable auto sleep
Answer: A
Explanation: Windows 2000/XP saves scheduled tasks in the Scheduled Tasks folder, which is in Control Panel in My Computer. In addition, you can access Scheduled Tasks on another computer by browsing that computer's resources using My Network Places. This allows you to move tasks from one computer to another. For example, you can create task files for maintenance and then add them to a user's computer as needed.
Use Task Scheduler to
Run maintenance utilities at specific intervals.
Run programs when less demand exists for computer resources.
When it goes idle, it will not function as expected.
Question No: 5
You are the help desk support staff for Abc .com. Abc .com uses WinXP as the mainstream desktop OS. There are two groups of users in your network, with one for Accounting Staffs and one for Managers. They all need to use the network printer. The managers complain that the accounting employees always occupy the printer. They want to be able to print first. How many printers should you create to handle this situation?
A. one
B. two
C. as many as possible
D. as few as possible
Answer: B
Explanation: Setting priorities between printers makes it possible to set priorities between groups of documents that all print on the same print device. Multiple printers point to the same print device, which allows users to send critical documents to a high priority printer and noncritical documents to a lower-priority printer. The critical documents always print first. Consider the following two methods to set priorities between printers:
Point two or more printers to the same print device-that is, the same port. The port can be either a physical port on the print server or a port that points to a network-interface print device.
Set a different priority for each printer that is connected to the print device, and then have different groups of users print to different printers, or have users send different types of documents to different printers.
Question No: 6
You are the help desk support staff for Abc .com. Abc .com uses WinXP as the mainstream desktop OS. There are two groups of users in your network, with one for Accounting Staffs and one for Managers. They all need to use the network printer. The managers complain that the accounting employees always occupy the printer. They want to be able to print first. What priority value should be given to the managers?
A. 100.
B. 99
C. 1
D. 0
Answer: B
Explanation: Setting priorities between printers makes it possible to set priorities between groups of documents that all print on the same print device. Multiple printers point to the same print device, which allows users to send critical documents to a high priority printer and noncritical documents to a lower-priority printer. The critical documents always print first. Consider the following two methods to set priorities between printers:
Point two or more printers to the same print device-that is, the same port. The port can be either a physical port on the print server or a port that points to a network-interface print device.
Set a different priority for each printer that is connected to the print device, and then have different groups of users print to different printers, or have users send different types of documents to different printers.
Question No: 7
You are the help desk support staff for Abc .com. Abc .com uses WinXP as the mainstream desktop OS. There are two groups of users in your network, with one for Accounting Staffs and one for General users. They all need to use the network printer. The accounting staffs need to print the company's monthly reports. This is a task that is very time-consuming. What should you do?
A. Configure the time the printer is available to the accounting users
B. Configure the time the printer is available to users other than the accounting users
C. Configure the printer priority of the accounting users
D. Configure the printer priority of the users other than the accounting users
Answer: A
Explanation: You can control print jobs by setting the notification, priority, and printing time. To perform these document management tasks, you must have the Manage Documents permission for the appropriate printer. You set the notification, priority, and printing time for a document on the General tab of the Properties dialog box for the document. To open the Properties dialog box for one or more documents, first select the documents in the printer's window, click the Document menu, and then click Properties.
Question No: 8
You are the help desk support staff for Abc .com. Abc .com uses WinXP as the mainstream desktop OS. There are two groups of users in your network, with one for Accounting Staffs and one for General users. They all need to use the network printer. When specifying the network printer to use using name, what format should be used?
A. \print_serverprinter_name
B. //print_serverprinter_name
C. \print_server:printer_name
D. \print_server,printer_name
Answer: A
Explanation: You can use the UNC name (\\print_server\printer_name. to make connections. UNC is something that has been with the Windows family for a decade.
Question No: 9
You are the help desk support staff for Abc .com. Abc .com uses WinXP as the mainstream desktop OS. From the computer clientX you want to connect to a remote file server and fails by using the server's host name. Things work fine using IP address though. What problem could it be?
A. DNS problem
B. DHCP problem
C. Active Directory problem
D. WINS problem
Answer: A
Explanation: If things work only by IP address but not by names, this has to be a name resolution problem. The DNS database is indexed by name; therefore, each domain must have a name. As you add domains to the hierarchy, the name of the parent domain is appended to its child domain (called a subdomain.. Consequently, a domain's name identifies its position in the hierarchy.
Question No: 10
You are the help desk support staff for a house ware manufacturer who uses WinXP as the mainstream desktop OS. You have configured your WinXP computer to use ASR. What does ASR stand for?
A. Automated System Recovery
B. Automatic Software Recovery
C. Automated Software Recovery
D. Asymmetric System Recovery
Answer: A
Explanation: ASR = Automated System Recovery. According to the Microsoft KB: The Automated System Recovery (ASR. feature enables users to create a set of floppy disks that can be used to automate the process of recovering a failed system.
Question No: 11
You are the help desk support staff for a house ware manufacturer who uses WinXP as the mainstream desktop OS. You have configured your WinXP computer to use ASR. A software program is installed, and after this the computer starts to behave strangely. What should you do?
A. Use ASR for recovery
B. Use RIS to CK apply the image
C. Use ASR to CK apply the ghost image
D. Use the ERD to repair the system.
E. Use the Last Known Good Configuration when reboot
Answer: A
Explanation: ASR = Automated System Recovery. According to the Microsoft KB: The Automated System Recovery (ASR. feature enables users to create a set of floppy disks that can be used to automate the process of recovering a failed system.

 

70-271

 

 

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