HP LaserJet Foundations
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Abc .com has a LaserJet 4345 MFP printer, and wants
to configure the 'Send To Folder' option. He has an
expired version of Digital Sending Software. How can
the customer configure the 'Send To Folder' option?
A. the printer driver
B. EWS (Embedded Web Server)
C. WJA (Web Jet Administrator)
D. the control panel
What is one possible cause of consistently smeared print
A. paper moisture content too high
B. paper moisture content too low
C. paper finish too smooth or basis weight too heavy
D. paper finish too rough or basis weight too light
What type of control panel message informs you of data
and print errors?
A. warning messages
B. error messages
C. critical error messages
D. service messages
What is the first step to identify any paper jam condition?
A. Determine if the printer fusing assembly is functional.
B. Identify where the leading edge of the paper stops.
C. Verify that all printer solenoids are operational.
D. Determine which of the printer clutches are slipping.
You are troubleshooting a non-functional printer and
have identified and analyzed all symptoms associated
with the particular problem. What should your next course
of action be?
A. develop an action plan for problem resolution
B. determine and prioritize possible causes
C. narrow the symptoms to one critical area
D. identify a possible solution
The HP born-on date (Service ID) appears as a five digit
number in the format YYDDD, where YY represents the
year of manufacture and DDD the month and day. Using
the standard formula, what is the born-on date represented
A. December 30, 1991
B. January 28, 2001
C. October 10,2001
D. December 30, 1996
You have been tasked with determining the cause of a
paper jam in a laser printer. You have determined the
location of the jam. You have checked the sensor flags
in the paper path, and you have checked the condition
of the rollers in the paper path. What could still be
a cause of the jam?
A. The transfer belt is dirty.
B. The toner is low.
C. The fuser is at an incorrect temperature.
D. The media being used is outside the specifications
for this printer.
Which functions are available on a multi-function printer?
A. email capability
B. color separation
C. digital enhancement
D. thermal imaging
E. network printing
Which printer component informs the engine controller
that the paper is moving through the printer?
A. pressure sensors
C. pickup rollers
D. registration rollers
Abc .com has a LaserJet 4100 MFP, in which there was
a failed hard disk drive (HDD). The faulty 20GB HDD
has been replaced with a new 40GB HDD. Now the customer
is unable to find the 'Send' option under 'Configure
Device' on the control panel. What is the issue?
A. firmware needs to be downloaded on to the HDD
B. the sending option is never available in the control
C. the 40GB HDD is not compatible and needs a 20GB HDD
D. the HDD is not initialized
Abc .com has purchased a < memory DIMM to upgrade
a Color LaserJet 4600 printer. The printer gives a 53.10.xx
error after the memory is upgraded to the printer. What
needs to be done to resolve the issue?
A. upgrade is not possible
B. the printer memory slot is faulty, the formatter
C. the memory has been installed in the wrong slot,
memory will need to reinstalled properly
D. the memory doesn't meet HP standard, different memory
will need to be purchased
Abc .com has a Color LaserJet 3700 printer and is getting
a 13.20 paper jam message. You are unable to locate
any physical paper jam. You suspect a sensor failure.
What would you do next?
A. clean and align all the sensors in the printer
B. replace the paper pick-up assembly
C. replace the fuser assembly
D. perform a sensor test to manually check the functionality
of every sensor
What happens during the transfer stage of the Image
B. The uniform negative charge is transferred onto the
surface of the print drum.
An error condition of 80.X is displayed in the control
panel. What would cause this error condition to be displayed?
A. This is a main motor failure indicating the motor
or DC power supply may need to be replaced.
B. This is a fuser error. Power the printer off and
reseat the fuser to see if this corrects the problem.
C. This is an I/O error. Check for a loose I/O cable.
D. This is a general error indicating preventative maintenance
is required to maintain proper printer functionality.
You arrive at Abc .com location and inspect a LaserJet
printer. The Display is blank and no motors or fans
are running. What should you do next to isolate the
cause of failure?
A. inspect for a loose I/O or internal cable connection
B. test the main fan to ensure thermal tolerances are
C. check physical power plug connections
D. Inspect Powersupply fuse continuity
When troubleshooting power distribution issues, which
component provides power to the Fans, Motors, Laser
Scanner, Formatter System and Paper Movement Components?
B. DC Controller
C. Copy Processor Board
D. Formatter Board
Abc .com has purchased a LaserJet 2420 printer. The
hardware installation has been completed. Despite the
presence of an HP black toner cartridge, when the printer
is powered on it gives the message "Install Black
Toner". What is the issue?
A. DC controller needs to be replaced
B. printer has not been configured properly
C. toner is faulty and needs replacement
D. the grounding lever has become unhinged from the