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Braindumps of EX0-100

ITIL Foundation Certificate in IT Service Management

 

Exam Questions, Answers, Braindumps (EX0-100)

Here is my contribution for this great site and its braindumps section. Enjoy these questions.
Good luck to you.

Question: 1.
The successful diagnosis of a problem results in a Known Error. On the basis of this Known Error
a Request for Change may be raised. When can the Known Error be closed?
A. When a review of the change has led to a satisfactory result.
B. When incidents related to the Known Error do not occur any more.
C. When the proposal for change is lodged with Change Management.
D. When the Request for Change is authorized by the Change Advisory Board.
Answer: A

Question: 2.
When an organization decides to control the flow of incident information within the IT
organization, which ITIL process would it be putting in place?
A. Availability Management
B. Change Management
C. Incident Management
D. Problem Management
Answer: C

Question: 3.
When must a Post Implementation Review take place?
A. after every Change
B. at the request of the person who submitted the Change request
C. in case of emergency changes
D. if another incident of the same type occurs again after a Change has been made
Answer: A

Question: 4.
Which activity is not the responsibility of IT Service Continuity Management?
A. analyzing risks
B. testing back-out arrangements
C. drawing up back-out scenarios
D. executing impact analyses of incidents related to the back-out facilities
Answer: D

Question: 5.
Which ITIL process has the objective of helping to monitor the IT services by maintaining a logical
model of the IT infrastructure and IT services?
A. Capacity Management
B. Change Management
C. Configuration Management
D. Financial Management for IT services
Answer: C

Question: 6.
According to the Deming quality circle a number of steps must be performed repeatedly in order.
To ensure good performance. Which of the following answers specifies the correct sequence for
these steps?
A. Act - Check - Do - Plan
B. Check - Plan - Act - Do
C. Do - Plan - Check - Act
D. Plan - Do - Check - Act
Answer: D

EX0-100


 

 

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