Certified Technical Trainer
Exam Questions, Answers,
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Jim, an instructor, has reviewed and adjusted his course
material. Despite this, a small number of learners are
having difficulty keeping up with the rest of the group.
Which of the following describes how Jim should best
proceed in this situation?
A. Take additional breaks and spend that time working
with the faster learners.
B. Maintain the pace to ensure that the faster learners
will not lose interest.
C. Give the group an exercise to work on and provide
one-on-one help to those learners who need it.
D. Slow the pace of the class to match the speed of
the slowest learners.
During an instructor's presentation of a complex concept,
two learners are holding a personal conversation. The
conversation is clearly distracting to the other learners.
According to the ibstpi standards, which of the following
describes the first thing the instructor should do in
A. Ignore the distraction and continue with the presentation.
B. Stop the presentation and ask the two learners to
tell the class what they are discussing.
C. Walk over to the two learners and stand beside them
while continuing with the presentation.
D. Acknowledge the distraction and give the class and
unscheduled break before continuing with the presentation.
IBSTPI Competency 6, Page 53
A technique known as "the silent drift"
Check effective presentation skills
The instructor has been teaching for three hours on
the first day of a three-day course. At the lunch break,
he reviews the preparedness of this learners and their
responses to questions. The instructor notes that one
learner does not demonstrate mastery of the concepts
taught that morning. In this situation, which of the
following should the instructor do?
A. Give an advanced activity to the other learners and
ret each the morning activity to the learner who has
not mastered the concepts.
B. Ret each the concepts taught in the morning session
to the class, but use different handouts.
C. Pair the learner with one of the more advanced learners
who likes to share knowledge.
D. Continue to each the course as outlined, and after
class offer to help the learner who has not mastered
In a beginning-level course, an instructor discovers
that one advanced learner has already learned the material
covered in the course. This learner is clearly bored
and uninterested in the course content. Which of the
following is the most appropriate action to take to
make sure the needs of all learners are met?
A. Explain to the advanced learner that staying in the
course will reinforce his or her existing knowledge.
B. Arrange for the advanced learner to attend another,
more advanced course instead of the beginning-level
C. Suggest that other learners use the advanced learner
as a resource.
D. Adjust the course content to cover more advanced
topics to keep the advanced learner interested.
Reference: ibstpi, Page 28
After a lecture by a guest speaker, there is time for
a short question-and-answer period before a scheduled
lunch break. However, there are more questions from
the audience that can be answered during the question
period. After the lunch break, instruction on the next
important topic of the course is scheduled to begin.
Which of the following describes the most appropriate
action for the instructor to take in this situation?
A. Ask the audience to write their questions down for
the guest speaker to answer in writing at a later date.
B. Extend the question-and-answer period, postponing
lunch and omitting the next topic of the course.
C. Arrange to have the guest speaker available to answer
questions during the lunch break.
D. Tell the audience to keep their questions to a minimum,
since there is such short amount of time available for
An instructor's evaluative reports about learners may
be used by management to make personnel decisions, such
as salary increases, promotions, and dismissals. Therefore
it is most important that such evaluative reports be:
A. Attractively presented.
B. Legally defensible.
C. Submitted immediately.
D. Lengthy and detailed.
Reference: ibstpi, page 105 and page 109
For this question, decide whether the action makes it
likely or unlikely that the trainer will achieve the
goal. Select the best statement of the reason that the
action is likely or unlikely to accomplish the goal.
GOAL: Establish a learning environment in which learners
feel secure. ACTION: Correct each mistake immediately
each time a learner makes one.
A. LIKELY, because slow learners need extra attention.
B. LIKELY, because learners can always be expected to
C. UNLIKELY, because learners generally feel frustrated
when they constantly corrected.
D. UNLIKELY, because students who make mistakes may
slow up the rest of the class.
Which of the following is an essential technique for
holding a learner's attention?
A. Providing a model for professional and interpersonal
B. Using humorous stories to interest learners in the
C. Asking open-ended questions and allowing sufficient
time for learners to elaborate on their responses.
D. Using eye contact to engage learners when making
an oral presentation.
For this question, decide whether the action is likely
or unlikely that the trainer will achieve the goal.
Select the best statement of the reason that the action
is likely or unlikely to accomplish the goal. GOAL:
To assist a small number of learners in a training session
who are having difficulty understanding the course text.
ACTION: The trainer significantly reduces the pace of
the instruction and regularly calls on the learners
who are having difficulty in order to determine whether
A. LIKELY, because the learners who are having difficulty
will pay more attention in the course.
B. LIKELY, because the other learners will feel more
comfortable with the slowed pace.
C. UNLIKELY, because the other learners in the course
will want the opportunity to answer more questions.
D. UNLIKELY, because the learners who are having difficulty
will feel uncomfortable with the increased attention.
Each of the following is an appropriate method for an
instructor to use in evaluating the effectiveness of
a course EXCEPT to:
A. Ask the learners on the last day of the class what
grade they think they should get in the course.
B. Give the class a comprehensive final exam on the
last day of the class.
C. Send a follow-up questionnaire to the learners a
month after the course ends asking about their ability
to apply course content on the job.
D. Send a follow-up questionnaire to the learners' employees
a month after the course ends asking them to evaluate
learners' use of course content on the job.
IBSTPI Competency 14
Covers post course evaluations and who the must be sent
One cannot ask the learners to mark themselves
Each of the following is an effective technique to use
in a presentation EXCEPT:
A. Using eye contact to monitor understanding during
B. Using nonverbal cues such as gestures and movement.
C. Employing appropriate humor and anecdotes.
D. Postponing audience questions to the end of the presentation.
IBSTPI Competency 6
A,B and C are all examples of presentation techniques
D refers to managing the learning environment
A technical instructor will be presenting a session
to introduce a new computer system to technical personnel.
The instructor is aware that most of the employees are
adamantly opposed to the new system and others are,
at the very least, unhappy with the prospect. As preparation
for addressing the hostile audience, which of the following
techniques would be most likely to produce a persuasive
and convincing presentation?
A. Eliminating the risk of misspeaking by reading from
a prepared text.
B. Using a lectern to conceal nervous hand motions and
to increase the presenter's feeling of security.
C. Maintaining eye contact with opponents to demonstrate
that the presenter is not intimidated by their disapproval.
D. Anticipating the opposition's point of view and using
the question-and-answer period to diffuse the arguments.
IBSTPI Competency 7
In this situation the trainer would be more prepared
to diffuse the argument if they are prepared for it.
Which of the following is the primary purpose of using
role-play to facilitate learning?
A. To allow learners to practice a new skill in a safe
B. To provide an opportunity for the instructor to evaluate
C. To motivate learners to read the course material.
D. To allow advanced learners to demonstrate their expertise.
IBSTPI Competency 4
Learners display confidence and comfort
Provide opportunities for learner success