Certified Technical Trainer
Exam Questions, Answers,
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Jim, an instructor, has reviewed and adjusted his
course material. Despite this, a small number of learners
are having difficulty keeping up with the rest of
the group. Which of the following describes how Jim
should best proceed in this situation?
A. Take additional breaks and spend that
time working with the faster learners.
B. Maintain the pace to ensure that the faster learners
will not lose interest.
C. Give the group an exercise to work on and provide
one-on-one help to those learners who need it.
D. Slow the pace of the class to match the speed of
the slowest learners.
During an instructor's presentation of a complex concept,
two learners are holding a personal conversation.
The conversation is clearly distracting to the other
learners. According to the ibstpi standards, which
of the following describes the first thing the instructor
should do in this situation?
A. Ignore the distraction and continue with
B. Stop the presentation and ask the two learners
to tell the class what they are discussing.
C. Walk over to the two learners and stand beside
them while continuing with the presentation.
D. Acknowledge the distraction and give the class
and unscheduled break before continuing with the presentation.
The instructor has been teaching for three hours on
the first day of a three-day course. At the lunch
break, he reviews the preparedness of this learners
and their responses to questions. The instructor notes
that one learner does not demonstrate mastery of the
concepts taught that morning. In this situation, which
of the following should the instructor do?
A. Give an advanced activity to the other
learners and reteach the morning activity to the learner
who has not mastered the concepts.
B. Reteach the concepts taught in the morning session
to the class, but use different handouts.
C. Pair the learner with one of the more advanced
learners who likes to share knowledge.
D. Continue to each the course as outlined, and after
class offer to help the learner who has not mastered
In a beginning-level course, an instructor discovers
that one advanced learner has already learned the
material covered in the course. This learner is clearly
bored and uninterested in the course content. Which
of the following is the most appropriate action to
take to make sure the needs of all learners are met?
A. Explain to the advanced learner that staying
in the course will reinforce his or her existing knowledge.
B. Arrange for the advanced learner to attend another,
more advanced course instead of the beginning-level
C. Suggest that other learners use the advanced learner
as a resource.
D. Adjust the course content to cover more advanced
topics to keep the advanced learner interested.
After a lecture by a guest speaker, there is time
for a short question-and-answer period before a scheduled
lunch break. However, there are more questions from
the audience that can be answered during the QUESTION:
period. After the lunch break, instruction on the
next important topic of the course is scheduled to
begin. Which of the following describes the most appropriate
action for the instructor to take in this situation?
A. Ask the audience to write their questions
down for the guest speaker to answer in writing at
a later date.
B. Extend the question-and-answer period, postponing
lunch and omitting the next topic of the course.
C. Arrange to have the guest speaker available to
answer questions during the lunch break.
D. Tell the audience to keep their questions to a
minimum, since there is such short amount of time
available for questions.
Which of the following techniques is most likely to
optimize group participation?
A. Calling on learners and asking each a
B. Handling out sets of written questions.
C. Asking a QUESTION: of the group in general and
waiting for a response.
D. Making a statement and then asking whether the
learners have any questions.
Which of the following is the most effective technique
for a trainer to use to help learners relate course
content to their individual job requirements?
A. Hand out a list of supplementary materials
that can be ordered by telephone.
B. Give lectures that address how course material
relates to several of the participants' job-related
C. Assign an exercise in which the participants are
asked to apply course elements to job-related tasks.
D. Break into small groups to brainstorm real-world
applications for course content.
Which of the following is an essential technique for
holding a learner's attention?
A. Providing a model for professional and
B. Using humorous stories to interest learners in
the course content.
C. Asking open-ended questions and allowing sufficient
time for learners to elaborate on their responses.
D. Using eye contact to engage learners when making
an oral presentation.
An instructor has just completed an instructional
assignment which the instructor believes was less
than successful. A variety of unexpected problems
surfaced during the course, some of which were beyond
the instructor's control. Each of the following difficulties
should be reported to the training manager who schedules
training sessions EXCEPT:
A. Logistical difficulties that resulted
in learner absenteeism and lateness.
B. Equipment that failed to operate properly.
C. Course materials that did not match the needs of
learners as the course progressed.
D. Facilities that were faulty and inadequate.
Each of the following is an appropriate method for
an instructor to use in evaluating the effectiveness
of a course EXCEPT to:
A. Ask the learners on the last day of the
class what grade they think they should get in the
B. Give the class a comprehensive final exam on the
last day of the class.
C. Send a follow-up questionnaire to the learners
a month after the course ends asking about their ability
to apply course content on the job.
D. Send a follow-up questionnaire to the learners'
employees a month after the course ends asking them
to evaluate learners' use of course content on the
Each of the following is an effective technique to
use in a presentation EXCEPT:
A. Using eye contact to monitor understanding
during the presentation.
B. Using nonverbal cues such as gestures and movement.
C. Employing appropriate humor and anecdotes.
D. Postponing audience questions to the end of the
A technical instructor will be presenting a session
to introduce a new computer system to technical personnel.
The instructor is aware that most of the employees
are adamantly opposed to the new system and others
are, at the very least, unhappy with the prospect.
As preparation for addressing the hostile audience,
which of the following techniques would be most likely
to produce a persuasive and convincing presentation?
A. Eliminating the risk of misspeaking by
reading from a prepared text.
B. Using a lectern to conceal nervous hand motions
and to increase the presenter's feeling of security.
C. Maintaining eye contact with opponents to demonstrate
that the presenter is not intimidated by their disapproval.
D. Anticipating the opposition's point of view and
using the question-and-answer period to diffuse the