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Braindumps of 700-104
Business Edition 6000 for Account Managers

 

Exam Questions, Answers, Braindumps (700-104)

This braindump is provided with ratings from different students. I used www.examcheats.net study material and the exam was not a problem for me.

  

Q: 1

Where in the value chain do collaboration architecture solutions bring the highest value to businesses?

A. In human resources management processes

B. Infrastructure

C. In logistics processes

D. Within core business processes

Answer: D

Explanation:

Business Edition 6000 for Account Managers (BE6KAM) PEC Training Relevance of Collaboration

Q: 2

Which three of these are market trends that drive the need for an improved, more efficient collaboration experience? (Choose three.)

A. automated order processing

B. conducting business globally across several or all time zones

C. effective HRM system

D. work anywhere, anytime, any device

E. inventory management

F. cloud services and social media

Answer: B,D,F

Q: 3

Management style is a key factor in effective collaboration. How does management style affect and help create a collaborative culture in an organization?

A. It ensures higher quality and performance.

B. It makes collaboration easy and natural.

C. It stores information logically.

D. It establishes collaboration as a corporatebehavior.

Answer: D

Explanation:

Business Edition 6000 for Account Managers (BE6KAM) PEC Training.

Q: 4

Which three collaboration mechanisms increase customer satisfaction? (Choose three.)

A. attractive TV advertisements

B. variety of customer communication channels

C. flexible, enhanced customer service processes

D. effective mail and email communication

E. frequent phone communication

F. ability to access customer data from any device, anywhere

Answer: B,C,D

Explanation:

Business Edition 6000 for Account Managers (BE6KAM) PEC Training Customer Success and Stickiness

Q: 5

Which statement best describes the Cisco collaboration architecture?

A. It is a collaboration framework designed to integrate the existing collaboration functionalities of a customer with Cisco network infrastructure.

B. It is a collaboration framework designed to support the collaboration needs of a typical large enterprise.

C. It is a flexible collaboration framework designed to support any customer and any user collaboration needs.

D. It is a flexible network framework designed to enable integration with the collaboration requirements of a customer.

Answer: A

Q: 6

Which value does the Cisco Business Edition 6000 bring to midmarket businesses?

A. adding video collaboration capabilities on top of the existing telephony system

B. co-location with the existing telephony system

C. advanced collaboration functionalities on a single server

D. enhanced collaboration functionalities by adding only a few additional servers

Answer: C

Q: 7

Which Cisco Unified Communications application is designed to provide enhanced customer care capabilities with Cisco Business Edition 6000?

A. Cisco Unified Communications Manager

B. Cisco Unified Presence

C. Cisco Unified Contact Center Express

D. Cisco Unity Connection

E. Cisco Unified Attendant Console

Answer: C

Explanation:

Business Edition 6000 for Account Managers (BE6KAM) PEC Training Customer Care Deployment Models Answers shown on slide are hunt group, attendant console, and contact center express.

700-104


 

 

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