Cisco Express Foundation for Account Managers
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Which service is provided by Cisco SMARTnet?
A. investment protection with upgrade discounts
B. around-the-clock access to Cisco Technical Access
C. Cisco Learning Credits for IT staff development
D. service level agreements to ensure uptime requirements
Which service component within the prepare phase recommends
the appropriate technology strategy to address a business
requirement of the customer?
A. identifying what a customer requires from a proposed
B. analyzes the customers business requirements and
recommends the appropnate Cisco technologies to meet
C. determining what end-user training a customer requires
D. addressing a customer's physical requirements
What best explains why the banking industry is ready
to take advantage of an integrated network infrastructure?
A. Many banks are still connecting via dial-up.
B. Many banks need to consolidate departments and resources.
C. Many banks find themselves with an obsolete branch
D. Many banks need back-office process streamlining.
A new client of yours is experiencing a growth spurt.
The client's IT staff is making network changes manually
and as a consequence, is extremely overworked. You suggest
the client implement a network management system, citing
which important business benefit?
A. potential for outsourcing the IT staff
B. provision of an out-of-band management architecture
C. threat mitigation
D. reduction in network downtime
Which three of these service components are in the design
phase? (Choose three.)
A. Account Qualification and Planning
B. Detailed Design Development
C. Staff Training
D. Systems Acceptance Test Plan Development
E. Staging Plan Development
F. Site Readiness Assessment
Which three business requirements development activities
are performed in the prepare phase before creating a
technology strategy? (Choose three.)
A. identifying and assessing customer business requirements
B. documenting and categorizing customer business requirements
in terms of performance, availability, capacity and
C. producing a documented technology strategy
D. creating a bill of materials
E. presenting documented business requirements to a
Customer and having the customer validate them
F. completing a site survey
What is a Cisco industry initiative that uses the network
infrastructure to enforce security policy compliance
on all devices that are seeking to access the network?
A. Cisco Adaptive Threat Defense
B. Cisco Secure Access Control
C. Cisco Network Admission Control
D. Cisco Threat Defense System
Cisco Catalyst 4500 Series switches are attractive to
medium-size campuses with growth opportunities due to
the switches' enhanced security and which two other
features? (Choose two.)
A. enhanced multilayer software image
B. connectivity to multiple types of WAN connections
C. Cisco Unified Communications Manager
D. QoS for converged networks
E. modular, customizable components
The Cisco UC520 provides integrated WLAN connectivity
to mobile clients for which technology?
A. voice only
B. data only
C. Data and voice
Which three features does the Cisco UC520 support? (Choose
A. Cisco unity Express
B. distributed routing
C. Storage Area Networks
D. analog devices
E. TelepresenceF- security firewall and VPN
Which centralized systems management product provides
a console used to detect, locate, and disable rogue
wireless access points throughout the network?
A. Cisco Aironet
B. Cisco WLA
C. Cisco WLS
D. Cisco Works WLSE
In the plan phase, network readiness assessment addresses
which customer need?
A. an assessment of the preparedness of the customer's
existing system infrastructure to support a proposed
B. a comprehensive design that has been customized based
on the operations processes, network management processes,
and tools of its system
C. an in-depth assessment of the operational environment
required to support the operation of both the current
and planned solutions
D. the optimal technologies for supporting its business
requirements and objectives
Who are two key competitors in the SMB market? (Choose
D. Juniper Networks
Which two access points have integrated 802.11a/b/g
radio antennas? (Choose two.)
A. Cisco Aironet 1000 Series products
B. Cisco Aironet 1100 Series products
C. Cisco Aironet 1130AG Series products.
D. Cisco Aironet 1200 Series products
E. Cisco Aironet 1240AG Series products
F. Cisco Aironet 1300 Series products