Supporting Cisco Service Provider IP NGN Operations
Questions, Answers, Braindumps (640-760)
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A customer complained about their network performance.
You scheduled a change request that will reroute their
traffic through a different node to improve performance.
What must you do to verify that this change had the
A. Validate the customer SLA for performance through
B. Collect baseline performance data before and after
C. Contact the customer to ensure that their performance
D. Document the change request so that there is an audit
According to the ITIL® v3 framework, what triggers
A. whenever a severity 3 incident is closed
B. when the problem is identified as urgent
C. when a problem is discovered during a change window
D. when an outage is called into a service center
According to the ITIL® v3 framework, what is the
primary reason for implementing SLAs?
A. Ensure accurate measurement of response times.
B. Establish an open line of communication between the
customer and the service provider
C. Reduce network latency.
D. Provide a legal contract between the customer and
the service provider.
According to the ITIL® v3 framework, which three
statements are true with regard to effective problem
management? (Choose three.)
A. The goal of problem management is similar to the
goal of incident management.
B. Resources dedicated to problem management are more
effective than resources dedicated solely to managing
C. A problem ticket can be opened as a result of a single
D. It is desirable to align incident and problem management
E. Like incident management, problem management is reactive
F. All incidents ultimately require a problem ticket
for final closure.
Which three of these methods can you use to back up
a configuration running Cisco IOS Software Release 12.2
Mainline? (Choose three)
A router is causing problems in the network and you
want to capture as much information as you can before
you manually reload or power-cycle the router. What
command would you type at the CLI of the router to capture
information that would be lost when the router is rebooted?
B. show syslog
C. show tech-support
D. show stacks
E. show memory
Which three steps are best practices in accurately documenting
a network? (Choose three).
A. Document separate Layer 2 and Layer 3 topologies.
B. Document Layer 3 topology to include all switches
C. Clearly document the port identifiers on all of the
D. Clearly depict different routing domains with appropriate
information such as the routing protocol and process
E. Avoid defining router-id commands and loopbacks in
the router label.
F. Use connectivity details of all layers of the OSI
model in diagrams.
Which three steps would you use to troubleshoot a performance-related
problem in the network core? (Choose three.)
A. define problem
B. analyze problem
C. determine affected users
D. create action plan
E. verify service-level requirements
A software upgrade is performed on some of the routers
in a network. What would be your first major verification
step after the upgrade?
A. check show version
C. check routing table
D. check logs for errors
E. check if router prompt has changed
What is the advantage of using a passive monitoring
A. does not require continuous measurement of traffic
B. measures application-specific parameters per traffic
C. identifies issues and bottlenecks before they occur
D. no interference with live traffic
According to the ITIL® v3 framework, which of these
three processes are common inputs to root cause analysis?
A. event management
B. incident management
C. proactive problem management
D. change management
According to the ITIL® v3 framework, after an incident
is resolved and the root cause identified, what should
be the next step?
A. Enter the problem in the problem management system
and close the ticket.
B. Use functional escalation to escalate root cause
C. Update the closure categorization for the incident.
D. Record the root cause analysis in the known error
database to identify and resolve potential incidents.
Your fault management system indicates that an "interface
down" event was received five minutes ago, followed
by an "interface up" event three minutes later.
What should you do?
A. Open a trouble ticket and begin troubleshooting the
B. Verify that there were no changes made to the device
C. Monitor the device for additional interface events
before taking any action.
D. Escalate to a level 2 NOC engineer immediately.