Avaya Proactive Contact Solutions Implementation Exam
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QUESTION NO: 1
Which Avaya software is used to provide consolidated
reporting with Avaya Proactive Contact 4.X and other
Avaya communication solutions?
C. Avaya IQ
QUESTION NO: 2
Which Avaya CM circuit pack is necessary if the customer
expects to do predictive dialing on Proactive Contact
A. TN744 Call classifier
B. TN2602 Media interface
C. TN799 C-LAN
D. TN464 DS1 Interface
QUESTION NO: 3
Which Proactive Contact component allows clients residing
off the dialer to obtain events and realtime data from
A. Event Service
C. Historical Data Service Component (HDSC)
D. Dialer Command and Control Service (DCCS)
QUESTION NO: 4
Which two commands are used to configure the cti_passwd.cfg
file for an Avaya Proactive Contact with CTI with Agent
Blending? (Choose two.)
C. cti_passwd -b
QUESTION NO: 5
How does Proactive Contact move digitized messages from
the CPU to the Large Port Voice Card (LPVC)?
A. Remote Copy (RCP)
B. Network File System (NFS)
C. File Transfer Protocol (FTP)
D. Address Resolution Protocol (ARP)
QUESTION NO: 6
Which parameter in master.cfg is required to ensure
correct agent capacity on a Proactive Contact system?
QUESTION NO: 7
You are working with a third-party to integrate a call
recording utility with Proactive Contact. The technician
for the third-party is not able to see events from Proactive
Contact. Which command would you type on the Proactive
Contact command line to see all statistics from Event
A. enclient -S $NS
B. enclient -A
C. enserver -a
D. enserver -S $NS
QUESTION NO: 8
Under which two sections in Editor do you set up Record
Specific Messaging? (Choose two.)
A. Contact Management
B. Messages and Scripts
D. Calling Lists
QUESTION NO: 9
You are configuring a Proactive Contact 4.X solution
for your customer. They do not use the same result codes
that the dialer uses. They use a short four-character
description. Which Supervisor function should you use
to ensure that your customer's host will understand
the Avaya completion codes?
QUESTION NO: 10
A customer has two stand-alone dialers. They are currently
monitoring jobs on dialer A on the Supervisor workstation.
What does the supervisor need to do to see dialer B?
A. Define an Alert for standalone dialer B.
B. Change the Options under the Settings menu in Editor.
C. Change the Options under the Settings menu in Monitor
and restart the HealthBridge service.
D. Change the Primary Proactive Contact Details in Health
Manager/Mid-tier Configurator and restart the HealthBridge
QUESTION NO: 11
A supervisor reports that the data in Internet Monitor
is only updating every two minutes. The supervisor requests
the update time be changed to every 30 seconds. Which
configuration field in master.cfg must be changed?
QUESTION NO: 12
Which voicemsg.cfg setup is correct to use on an Avaya
Proactive Contact with CTI?
QUESTION NO: 13
Where are greetings, such as the pre-recorded messages
an agent hears when they log in or the messages played
to a customer during a virtual job, stored in a Proactive
Contact with CTI solution?
A. Avaya CM
B. AES Server
C. Proactive Contact CPU
D. Proactive Contact Digital Switch
QUESTION NO: 14
Which Avaya software is used to communicate between
Communication Manager and Avaya Proactive Contact with
A. Avaya CT
QUESTION NO: 15
The local CA certificate for Avaya Proactive Contact
4.X agent is stored in which location?
A. password file
B. Microsoft Certificate Store
D. My Documents
QUESTION NO: 16
Which configuration file on the CPU contains digital
switch port addressing information?
QUESTION NO: 17
Which parameter heading is correct to use in the opmon.cfg
file for Avaya Proactive Contact with CTI?
QUESTION NO: 18
Which Proactive Contact 4.X hardware component in a
hard dialer setup performs dialing functions and call
progress analysis, plays messages, and bridges agents
to called parties?
C. Digital switch
D. Access server
QUESTION NO: 19
To track information being sent between the agent interface
and the Avaya Proactive Contact 4.X server, which file
should be accessed on the client side to verify what
QUESTION NO: 20
Given the following command: icall %12 %13 1 16144691010
Which function in swit is performed by this command?
A. It tests incoming channel 12 by placing a call to
16144691010 usingoutpulse rule 13.
B. It provides a monitoring channel 12 to listen to
channel 13 for a call placed to 16144691010.
C. It places an outbound ISDN call through channel 13
to 16144691010 usingoutpulse rule 12.
D. It places an outbound ISDN call through channel 12
to 16144691010 usingoutpulse rule 13.
QUESTION NO: 21
When installing the Proactive Contact Supervisor suite,
which application needs to be started first to configure
the connection to the dialer?
D. Health Manager