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Braindumps of 132-S-708
Specialist: Avaya Voice Self-Service Design Elective
Exam

 

Exam Questions, Answers, Braindumps (132-S-708)

Thanks to www.examcheats.net for helping me in such a manner. I purchased their study material and got through the exam.


QUESTION NO: 1
Which two methods can be used to get and put data between Avaya Interactive Response (IR) and Avaya Interaction Center (IC)? (Choose two.)
A. LAN Gateway
B. DLG Connector
C. VOX Connector provided with IC
D. IC Connector provided with Avaya Dialog Designer
Answer: C,D


QUESTION NO: 2
A customer has purchased an Avaya Voice Self-Service solution and wants to use VoiceXML and the Web Deployment model. The customer wishes to purchase hardware from Avaya, if possible. Which two hardware elements must the customer still provide you to be able to finish designing this project? (Choose two.)
A. network router
B. database server
C. Communication Manager Server
D. Voice Self-Service platform (Avaya IR or Voice Portal)
Answer: A,B


QUESTION NO: 3
Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP? (Choose two.)
A. NMS boards
B. Dialogic boards
C. SunSparc-based server
D. Communication Manager
Answer: C,D


QUESTION NO: 4
A healthcare company operates a mail order prescription business. Its contact center primarily takes orders from existing and new customers. Upper management has decided not to implement an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that their application development time is not wasted in the event that they ultimately decide to migrate to Avaya Voice Portal in the future. What is the most cost-effective advice you can give the IT staff?
A. Advisethem to create their application using the competitor's proprietary tool set.
B. Advise them to create an application that exposes the weaknesses of the competitor platform.
C. Advisethem to escalate the decision about the platform since it will be very difficult to convert later on.
D. Advise them to create their application inVoiceXML so that there will be portability to Avaya Voice Portal.
Answer: D


QUESTION NO: 5
A customer has an existing Avaya Interactive Response (IR) system with a simple call answer application. They are planning to integrate this system with a backend database to make the system more intelligent. What performance information should they know about their existing system before adding database integration?
A. CPU speed
B. CPU utilization
C. available port licenses
D. available disk space
Answer: B


QUESTION NO: 6
An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if they can have access to the data center to monitor the system's health. There are significant security concerns with providing this type of access to non-technical staff. Which alternative would allow the contact center personnel some monitoring capabilities?
A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call Management System (CMS) using real-time reports.
B. Place the self-service ports in front of the Communication Manager; monitor the ports on the Call Management System (CMS) using real-time reports.
C. Place the self-service ports behind the Communication Manager; turn on RedirectOn No- Answer (RONA) to route calls to supervisory personnel when ports go out of service.
D. Place the self-service ports in front the Communication Manager; turn on Redirect On No- Answer (RONA) to route calls to supervisory personnel when ports go out of service.
Answer: A


QUESTION NO: 7
Which integration alternative provides optimal routing to an agent based on information gathered at any given point within a Voice Self-Service application?
A. Avaya Interaction Center
B. Avaya Proactive Contact
C. Avaya Operational Analyst
D. Avaya Interactive Intelligence
Answer: A


QUESTION NO: 8
A company has decided to enter the ISV business and create custom Voice Self-Service applications for Avaya platforms. They want to learn a single tool set and would like to be in this business for the foreseeable future. Which skill set should they develop to be compatible with current and future Voice Self-Service applications?
A. IVR Designer andVoiceXML
B. Dialog Designer andVoiceXML
C. Voice@Work and ScriptBuilder
D. IVR Designer and Transaction Assembly Script
Answer: B


QUESTION NO: 9
A thriving mail order business has a busy contact center that takes orders from existing and new customers. This business has chosen to implement an Avaya Voice Self-Service solution to process routine orders to reduce the staffing costs. What are three benefits that this company can expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
A. Agents can focus on complex customer issues.
B. Solution provides an effective 1-way voicemail solution.
C. Answers to common questions are available at any time.
D. Callers are connected directly to the agent of their choice.
E. Callers can be directed to routine information without agent assistance.
Answer: A,C,E

 

 

 

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