Apple Macintosh Service Exam
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QUESTION NO: 1
A customer iBook G4 forgets the time and date
when the main battery is completely drained and there
is no AC adapter connected for several hours. Is this
Which of the following PowerBook G4 models
does NOT support hot-swapping the main battery?
A. PowerBook G4 (12-inch)
B. PowerBook G4 (15-inch)
C. PowerBook G4 (17-inch)
What additional Apple certifications do you
have or plan to seek? (Choose all that apply.)
A. Apple Certified Technical Coordinator
B. Apple Certified System Administrator
C. One or more of the Apple Digital Media Pro certifications
Examine the exhibit. What is this message?
A. Kernel Panic
B. Software Update
C. Firmware Update
D. Power-On Self-Test
On a MacBook Pro, Safe Sleep ensures that _____.
A. any open IP ports from services are closed before
putting the machine to sleep
B. the machine is locked with a configured password
after a specified amount of time
C. data stored in main memory will not be lost should
the system shut down due to power loss while the machine
D. the user is prompted to save documents in any open
applications before machine is put to sleep using the
Sleep command from the Apple menu
What is the function of the SMC in an Intel
A. The SMC controls all aspects of power flow.
B. The SMC controls the speed of the hard drive.
C. The SMC manages the amount of virtual memory used.
D. The SMC manages all communication with attached peripherals.
Which THREE of the following symptoms would
be most likely resolved by performing a SMC reset as
a first step? SELECT THREE
A. Computer does not turn on
B. Cursor is unresponsive in Finder
C. Network / Internet connectivity issues
D. USB and/or FireWire port(s) do not function
E. Computer does not sleep / wake from sleep
C. Sound In
E. Sound Out
A MacBook Pro powers on with no image on the
built-in display. You connect an external display and
restart the MacBook Pro, yet you still see no image
on either display. Which of the following is most likely
the cause of this symptom?
A. Dead battery
B. Not enough RAM
C. Faulty optical drive
D. RAM not completely seated
According to Apple service manuals, what steps
should you take before performing any take apart steps
when replacing a part in any Apple product?
A. Disconnect and reconnect all internal cables.
B. Lay the product on its side so it will not fall over.
C. Discharge the CRT and establish an ongoing ground.
D. Gather all necessary tools and perform all preliminary
E. Order all available service parts for the appropriate
configuration of the product.
Which section of any Apple service manual is
the BEST place to look for instructions for replacing
an internal component?
C. Take Apart
You require additional information about a
specific problem with a customer's Mac. Which one of
the following resources is the Apple-recommended choice
for researching the problem?
C. User's manual
D. Knowledge Base
A customer asks about RAM speed requirements
to upgrade his Mac. What Apple resource should you refer
this customer to?
D. Service manual
QUESTION NO: 13
Which of the following scenarios would be most
appropriate to use Apple Hardware Test?
A. You want to test a Mac's Ethernet port after its
logic board has been replaced.
B. You are unsure if the customer's issue is caused
by software or hardware.
C. You need to check the Mac's LCD display for any pixel
D. You want to verify that Mac OS X has been installed