Apple Desktop Service Exam
Exam Questions, Answers,
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What precautions should be taken if a discharged CRT
must remain exposed for any length of time?
A. You should perform a full set of video adjustments
on the CRT.
B. You should reset the Power Manager Unit on the
C. You should remove the CRT from the computer or
D. You should establish an ongoing lead between the
CRT anode and ground.
Which of the following are visual and audible cues
of a normal Mac startup sequence. SELECT ALL THAT
A. Fans turn off.
B. Computer beeps three times.
C. Startup chime sounds.
D. Apple logo appears on display.
E. Flashing question mark appears on display.
Which of the following combination of Drive Module
Status Lights and Drive Module Activity Lights should
you look for before you can safely remove a module
from an Xserve G5?
A. Status light ON, activity Light OFF
B. Both lights OFF
C. Status light OFF, activity light ON
D. Both lights ON
Which of the following would be the most appropriate
question to ask FIRST, when gathering information
from customers about a problem with their Apple product?
A. Did you turn off the computer improperly?
B. What operating system are you using?
C. Is this the first time you have had this problem?
D. What is the issue?
Why do you need to take precautions when disposing
of CRT displays? SELECT TWO
A. CRT displays may contain hazardous materials.
B. CRT displays may present a fire hazard.
C. CRT displays may present a radiation hazard.
D. CRT displays may contain toxic gases.
E. CRT displays may implode if mishandled.
What does Apple recommend you do before replacing
or installing any internal parts in an Xserve?
A. Remove all drive modules from the Xserve.
B. Remove the Xserve from its rack.
C. Press the System Identifier button.
D. Unlock all drive module bays.