Apple Desktop Service Exam
Exam Questions, Answers,
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An eMac (USB 2.0) has a malfunctioning logic board.
You replace the logic board. Which of the following
diagnostics utilities should you run to verify that
the new logical board is functioning properly?
A. MacTest Pro
B. Disk First Air
C. TechTool Deluxe
D. Apple Service Diagnostic
Which of the following is ALMOST CERTAINLY a hardware-related
A. No video at startup
B. Error beep at startup
C. Distorted video at startup
D. Blinking Q mark at startup
You have just reassembled an iMac (Flat Panel) after
replacing its logical board. You start up the iMac
and the unit powers on, a startup chime is heard,
the hard drive sounds normal, and the unit seems to
be booting, but there is only a blank white image
displayed on the LCD display. You shut the unit down,
connect an external VGA display to the iMac and try
again. This time, a normal startup sequence is displayed
only on the external VGA display. What is the most
likely cause of this problem among the choices listed?
A. The LCD display is malfunctioning.
B. A faulty replacement logic board was installed.
C. The video cable connector was not reattached to
the logic board.
D. The LCD display requires adjustment after logic
To isolate a video problem has hardware or software
on an iMac (Plat Panel), which of the following steps
should you try first?
A. Connect an external VGA display.
B. Reinstall the appropriate Mac OS.
C. Verify the hard disk with Disk First Aid.
D. Start up from a known-good startup disc.
Which of the following would be the most appropriate
Q to ask FIRST, when gathering information from customers
about a problem with their Apple product?
A. What is the issue?
B. What operating system are you using?
C. Did you turn off the computer improperly?
D. Is this the first time you have had this problem?
Verifying that a computer functions properly after
you repair it ensures that __________. (Choose all
A. No new issues have arisen.
B. Third-party software is working.
C. The original issue has been resolved.
D. The computer fails under service warranty.
E. System Preference settings are set correctly.
Answer: A, C
A customer's eMac (USB 2.0) if freezing intermittently.
Which of the following steps should you try FIRST
to identify the problem?
A. Try quick fixes.
B. Repair the eMac.
C. Perform a split-half search
D. Run appropriate diagnostics
E. Escalate the problem to Apple.
F. Gather information about the problem.
Which of the following is the best way to eject a
disc when normal methods for ejecting it, such as
using the MAC OS Desktop or the keyboard, have not
A. Boot into Open Firmware and type 'reset-nvram'.
B. Restart the computer while holding down the mouse
C. Remove and disassemble the optical drive to remove
D. Remove the computer's front bezel and manually
pry the disc out of the drive.
A customer's Power G5 fails to power on when connected
to a known-good power outlet with a known-good power
cord. Which of the following steps should be tried
A. Replace the processor(s)
B. Replace the power supply
C. Reset the logic board PMU
D. Run Apple Service Diagnostic